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DeathByVM
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Test Recovery Plan Fails with Authenication Message

When I run a rest recovery plan, I get " Failed to authenticate with the guest operating system using the supplied credentials." Some protection groups work, some fail. Where do I start troubleshooting, or is this a common problem with a known solution? Thank you

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diegodco31
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Hi

Check if the following VMware KB article helps: Resolution of Failed to authentication with guest OS using supplied credentials

Also VMware Doc: VMware Site Recovery Manager 6.5 Release Notes

The Recovery Plan fails if your recovered VM uses the latest VMware Tools version and is not synchronized with the ESXi host on the recovery site

If you use an IP customization or in-guest callout operations and the time of your guest OS on the recovered VM is not synchronized with your ESXi host on the recovery site, you receive the following error.

Error - Failed to authenticate with the guest operating system using the supplied credentials.

Workaround: If the recovery.autoDeployGuestAlias option in Advanced Settings is FALSE, ensure the time synchronization between the recovered VM and vCenter Single Sign-On on the recovery site, and rerun the recovery plan.

If the recovery.autoDeployGuestAlias option in Advanced Settings is TRUE and the guest OS of the recovered VM is Windows, ensure the time synchronization between the ESXi host and vCenter Single Sign-On on the recovery site, and rerun the failed recovery plan.

If the recovery.autoDeployGuestAlias option in Advanced Settings is TRUE and the guest OS of the recovered VM is Linux, ensure the time synchronization between the ESXi host and vCenter Single Sign-On on the recovery site, update the configuration parameters of the VM by using the following procedure and rerun the failed recovery plan.

  1. Right-click the recovered VM.
  2. Click Edit Settings.
  3. In the Options tab, click General.
  4. Click Configuration to update the configuration parameters.
  5. Click Add Row and enter time.synchronize.tools.startup.backward in the Name text box and TRUE in the Value text box.
  6. Click OK to confirm.
Diego Oliveira
LinkedIn: http://www.linkedin.com/in/dcodiego

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diegodco31
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Hi

Check if the following VMware KB article helps: Resolution of Failed to authentication with guest OS using supplied credentials

Also VMware Doc: VMware Site Recovery Manager 6.5 Release Notes

The Recovery Plan fails if your recovered VM uses the latest VMware Tools version and is not synchronized with the ESXi host on the recovery site

If you use an IP customization or in-guest callout operations and the time of your guest OS on the recovered VM is not synchronized with your ESXi host on the recovery site, you receive the following error.

Error - Failed to authenticate with the guest operating system using the supplied credentials.

Workaround: If the recovery.autoDeployGuestAlias option in Advanced Settings is FALSE, ensure the time synchronization between the recovered VM and vCenter Single Sign-On on the recovery site, and rerun the recovery plan.

If the recovery.autoDeployGuestAlias option in Advanced Settings is TRUE and the guest OS of the recovered VM is Windows, ensure the time synchronization between the ESXi host and vCenter Single Sign-On on the recovery site, and rerun the failed recovery plan.

If the recovery.autoDeployGuestAlias option in Advanced Settings is TRUE and the guest OS of the recovered VM is Linux, ensure the time synchronization between the ESXi host and vCenter Single Sign-On on the recovery site, update the configuration parameters of the VM by using the following procedure and rerun the failed recovery plan.

  1. Right-click the recovered VM.
  2. Click Edit Settings.
  3. In the Options tab, click General.
  4. Click Configuration to update the configuration parameters.
  5. Click Add Row and enter time.synchronize.tools.startup.backward in the Name text box and TRUE in the Value text box.
  6. Click OK to confirm.
Diego Oliveira
LinkedIn: http://www.linkedin.com/in/dcodiego
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DeathByVM
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Thank you. That did the trick.

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DeathByVM
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Is there a way, like a powershell script, to make that change to multiple VM's?

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vbrowncoat
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That is probably best searched for/asked on the PowerCLI forum

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