Hi!
I recently bought a new laptop and installed Workstation Pro 14. Old virtual machines which I created on my previous laptop with Workstation pro 12 are running, but I cant create new ones. The program is throwing error messages as seen below. The error message is thrown instantly after clicking on the create new virtual machine button, so theres a problem in the creation first way.
Since I couldnt solve the problem I installed the demo version for Workstation pro 15. Same problem.
I attached the mentioned logfile. Does anybody know what causes this problem?
The old laptop was running on Windows 7 with Workstation 12. The new one is running on Windows 10 pro with Workstation 14.
Some Hardware infos for understanding:
Fujitsu Lifebook U758
processor: Intel Core i7-8650U vPro
memory module: 2x 16 GB DDR4, 2.400 MHz, SO DIMM
display: 3.640x2.160 pixel (4k)
Is the problem a common one caused by the new hardware? If workstation pro 15 definitely solves my problems I will buy and install this version.
There is a problem with the upper toolbar as well. Beside the menu button no tool button like the shortcut for creating a new vm is shown. The menuoptions and tools have to be openend and selected via the menu. The toolbar loooks like shown below:
I suppose there is some problem with the screen resolution, so it can not present the tool bar.
Thanks in advance!
Hi DerHeinrich,
Thanks for reporting the issue. From the post, my understanding is that you have the same problem on Workstation Pro 15, Could you please upload the log and dump files for Workstation Pro 15? Thank you in advance.
See WS 15 VMware Workstation unrecoverable error: (vmui) MEM_ALLOC bora\apps\lib\wui\control\cnxHostsCom... for what I have tried. My problem creating new VMs in WS15 & WS14 extends to Adding New Devices to existing VMs and viewing the Settings of a running VM.
Hello wjwj Did you happen to get any leads on how to resolve it?
Hi Parveen1988,
Thank you for reporting the issue. We have an internal bug to track this issue.
Unfortunately, no. I encountered problem in a trial version WS15 because VMWare Store will not allow me to purchase upgrade from WS14 to WS15. Error is "Invalid length code" on my Zip Code (nnnnn and nnnnn-nnnn forms both fail). Trying to get that resolved so I can get support and open a case on problem.
Hi,
Though I can't comment on support request, looks like VMware is already aware of the issue and are trying to resolve it. See wjwj's reply.
I have the same problem with the toolbar buttons. How many time working in a solution, i don't understand.
DerHeinrich lnViztor Parveen1988
Does the issue still happen?
many user's have faced this issue they are unable to create new Vm, team vmware is already working on this issue.
Thanks for your reply.
In the latest version, Workstation doesn't crash when creating new VM.
I want to know more information about toolbar icon disappear.
as for today, the issue is still present and pretty annoying.
Anyone know a way to solve this?
Hi ppound,
Thanks for your reply.
Can you connect to our GSS(Global Support Services)?
GSS can help you to open a SR(Service Request), it will give us more helps to track this issue.
Before that, would you please to ask me some questions? These can help us to analyse the issue.
* Can the issue be always reproduced? if yes, can you list the steps to reproduce?
* What is the host OS? Which version is it?
* What is the language and region setting? Because I noticed another customer who meet the same problem and his system language may be Spanish.
* What is the hardware information?
* What is the display settings? e.g. how many monitors do you have? What are the DPI and resolution for each monitor?
* What are the third party products used in the environment? Do you suspect the 3rd party product to cause?
Best Regards
Haitao Zuo
I will open an issue on GSS. Do you have any link? Because it's my first time.
Just clarifying the issues:
* Can the issue be always reproduced? The issue became present after what I think was one of the last windows update. After that point the issue is always reproduced rendering the VMware GUI unstable (crash).
* What is the host OS? Which version is it? Windows 10 Home v.1809 Build 17763.379
* What is the language and region setting? Italian
* What is the hardware information? Intel Core i5-5200U@2.20GHz; 16GB RAM, AMD R7 M360
* What is the display settings? 1360x768 on 1920x1080; 60Hz
* What are the third party products used in the environment? Only Avira antivirus but it was always installed and never caused such problems.
Attached the VmWare UI Log
Got it, thank you very much.
Hi all,
Is the issue still exist? It can't reproduce in my local workspace.
ppound
I noticed your OS version is 1809 Build 17763.379, and the Microsoft has a bug fix about the icon on April 2, 2019, KB4490481 which is OS Build 17763.404
It says:
Here is the issue brief: "Addresses an issue that prevents the operating system from loading new icon files if it encounters a badly formatted icon file. "
https://support.microsoft.com/en-us/help/4490481/windows-10-update-kb4490481
You can try to update your host OS, although I am not sure.
Hi, sorry for the late reply but for some reason I didn't received the notification.
hzuo yes, the issue is still present, even after a system update and a vmware workstation upgrade.
I'm now running on the following setup while encountereing the same GUI bug:
Again same erros in the log
2019-07-24T14:21:21.773+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
2019-07-24T14:21:21.773+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005
Thanks for your feedback.
I have filed the above information in the internal system.
I'm having trouble as well. I'm using Workstation Pro 15.1 on Windows 10 Pro 1903 clean installed on a Dell Precision 7530. My issue comes at the end of wizard. If I try did customize the options add creation, it'll keep giving me a generic unknown error and refuse to let me leave the wizard. I have to force close Workstation to get out.
However, if I accept everything and just click OK, it'll create the VM. I can then go into settings and change whatever with no problems.
Has anyone else had this issue?
Thanks!