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DerHeinrich
Contributor
Contributor

Workstation Pro can not create new VM

Hi!

I recently bought a new laptop and installed Workstation Pro 14. Old virtual machines which I created on my previous laptop with Workstation pro 12 are running, but I cant create new ones. The program is throwing error messages as seen below. The error message is thrown instantly after clicking on the create new virtual machine button, so theres a problem in the creation first way.

error_message.png

Since I couldnt solve the problem I installed the demo version for Workstation pro 15. Same problem.

I attached the mentioned logfile. Does anybody know what causes this problem?

The old laptop was running on Windows 7 with Workstation 12. The new one is running on Windows 10 pro with Workstation 14.

Some Hardware infos for understanding:

Fujitsu Lifebook U758

processor:     Intel Core i7-8650U vPro

memory module:     2x 16 GB DDR4, 2.400 MHz, SO DIMM

display:  3.640x2.160 pixel (4k)

Is the problem a common one caused by the new hardware? If workstation pro 15 definitely solves my problems I will buy and install this version.

There is a problem with the upper toolbar as well. Beside the menu button no tool button like the shortcut for creating a new vm is shown. The menuoptions and tools have to be openend and selected via the menu. The toolbar loooks like shown below:

I suppose there is some problem with the screen resolution, so it can not present the tool bar.

Workstation_toolbar.png

Thanks in advance!

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20 Replies
wjwj
VMware Employee
VMware Employee

Hi DerHeinrich,

Thanks for reporting the issue. From the post, my understanding is that you have the same problem on Workstation Pro 15, Could you please upload the log and dump files for Workstation Pro 15? Thank you in advance.

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DerHeinrich
Contributor
Contributor

Hi wjwj,

your understanding is right. I have the same problem in workstation pro 15.  You can find the log file in the attachments.

Workstation_Pro_15.png

Workstation_Pro_15_error_message.png

Thanks for your help!

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Tenrec
Enthusiast
Enthusiast

See WS 15 VMware Workstation unrecoverable error: (vmui) MEM_ALLOC bora\apps\lib\wui\control\cnxHostsCom...  for what I have tried.  My problem creating new VMs in WS15 & WS14  extends to Adding New Devices to existing VMs and viewing the Settings of a running VM. 

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Parveen1988
Enthusiast
Enthusiast

Hello wjwj​ Did you happen to get any leads on how to resolve it?

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wjwj
VMware Employee
VMware Employee

Hi Parveen1988,

Thank you for reporting the issue. We have an internal bug to track this issue.

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Tenrec
Enthusiast
Enthusiast

Unfortunately, no. I encountered problem in a trial version WS15 because VMWare Store will not allow me to purchase upgrade from WS14 to WS15.  Error is "Invalid length code" on my Zip Code (nnnnn and nnnnn-nnnn forms both fail).    Trying to get that resolved so I can get support and open a case on problem.

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Parveen1988
Enthusiast
Enthusiast

Hi,

Though I can't comment on support request, looks like VMware is already aware of the issue and are trying to resolve it. See wjwj​'s reply.

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lnViztor
Contributor
Contributor

I have the same problem with the toolbar buttons. How many time working in a solution, i don't understand.

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hzuo
VMware Employee
VMware Employee

DerHeinrichlnViztorParveen1988
Does the issue still happen?

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jefferson342
Contributor
Contributor

many user's have faced this issue they are unable to create new Vm, team vmware is already working on this issue.

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hzuo
VMware Employee
VMware Employee

Thanks for your reply.Smiley Happy

In the latest version, Workstation doesn't crash when creating new VM.

I  want to know more information about toolbar icon disappear.

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ppound
Contributor
Contributor

as for today, the issue is still present and pretty annoying.

Anyone know a way to solve this?

vmwarepng.png

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hzuo
VMware Employee
VMware Employee

Hi ppound,

Thanks for your reply.

Can you connect to our GSS(Global Support Services)?

GSS can help you to open a SR(Service Request), it will give us more helps to track this issue.

Before that, would you please to ask me some questions? These can help us to analyse the issue.

* Can the issue be always reproduced? if yes, can you list the steps to reproduce?

* What is the host OS? Which version is it?

* What is the language and region setting? Because I noticed another customer who meet the same problem and his system language may be Spanish.

* What is the hardware information?

* What is the display settings? e.g. how many monitors do you have? What are the DPI and resolution for each monitor?

* What are the third party products used in the environment? Do you suspect the 3rd party product to cause?

Best Regards

Haitao Zuo

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ppound
Contributor
Contributor

I will open an issue on GSS. Do you have any link? Because it's my first time.

Just clarifying the issues:

  • Missing icons in toolbars
  • Missing VM library bar
  • Missing thumbnails in thumbnails bar
  • Missing icons in devices
  • Vmware workstation will crash if I try to enable thumbnails bar and open any perfectly working machine

* Can the issue be always reproduced? The issue became present after what I think was one of the last windows update. After that point the issue is always reproduced rendering the VMware GUI unstable (crash).

* What is the host OS? Which version is it? Windows 10 Home v.1809 Build 17763.379

* What is the language and region setting? Italian

* What is the hardware information? Intel Core i5-5200U@2.20GHz; 16GB RAM, AMD R7 M360

* What is the display settings? 1360x768 on 1920x1080; 60Hz

* What are the third party products used in the environment? Only Avira antivirus but it was always installed and never caused such problems.

Attached the VmWare UI Log

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hzuo
VMware Employee
VMware Employee

Got it, thank you very much.

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hzuo
VMware Employee
VMware Employee

Hi all,

Is the issue still exist? It can't reproduce in my local workspace.

ppound

I noticed your OS version is 1809 Build 17763.379, and the Microsoft has a bug fix about the icon on April 2, 2019, KB4490481 which is OS Build 17763.404

It says:

Here is the issue brief: "Addresses an issue that prevents the operating system from loading new icon files if it encounters a badly formatted icon file. "

https://support.microsoft.com/en-us/help/4490481/windows-10-update-kb4490481

You can try to update your host OS, although I am not sure.

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ppound
Contributor
Contributor

Hi, sorry for the late reply but for some reason I didn't received the notification.

hzuo​ yes, the issue is still present, even after a system update and a vmware workstation upgrade.

I'm now running on the following setup while encountereing the same GUI bug:

  • Windows 10 Home v.1903 build 18362.239
  • VMware 15.1.0 build-13591040

Again same erros in the log

2019-07-24T14:21:21.773+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

2019-07-24T14:21:21.773+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

2019-07-24T14:21:21.775+02:00| vmui| W115: ImgUtil_LoadIconSize: LoadIconWithScaleDown failed: 0x80004005

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hzuo
VMware Employee
VMware Employee

Thanks for your feedback.

I have filed the above information in the internal system.

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Superguy25
Contributor
Contributor

I'm having trouble as well. I'm using Workstation Pro 15.1 on Windows 10 Pro 1903 clean installed on a Dell Precision 7530. My issue comes at the end of wizard. If I try did customize the options add creation, it'll keep giving me a generic unknown error and refuse to let me leave the wizard. I have to force close Workstation to get out.

However, if I accept everything and just click OK, it'll create the VM. I can then go into settings and change whatever with no problems.

Has anyone else had this issue?

Thanks!

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