2 Replies Latest reply on Oct 8, 2018 6:08 AM by Sasidhar1234

    Unable to import Catalog Items in Service Now after integrating ITSM 4.0 Plug-in

    Sasidhar1234 Novice
    Sasidhar1234 Oct 5, 2018 7:46 AM

       

      We have integrated ITSM 4.0 version to SNOW Kingston.

       

      When I run the Import Jobs, I see these errors:

       

      “REST call error found inside VRASNImportCatalog.preImportCatalog: Method failed: (/catalog-service/api/catalogItems) with code: 401 - Invalid username/password combo”.

       

      REST call error found inside VRASNImportCMDB.reconcileCMDB for pagination: Method failed: (/catalog-service/api/consumer/resources) with code: 401 - Invalid username/password combo

       

      The authentication is successful as I could see the Catalog Category names appearing. However, I am unable to see the Catalog Items due to the above errors.

       

      Please suggest if you have any workaround or solution.

       

      Regards,

      Sasidhar.