1 Reply Latest reply on Sep 19, 2018 3:35 PM by daphnissov

    Vsphere Data Protection 5.5 - can't recover disk

    ChristosStamatopoulos Lurker

      Hello to all,

      Congrats on the community for these valuable resources. First time in the forum, so bear with me.

       

      Setup is the following:

      Vsphere Web Client 5.5 with Data Protection 5.5 (two appliances).

       

      I am trying to restore 1 HDDs from a specific VM (4 HDDs in total) without success.

       

      Info gathered:

      1. I can't see the job on the recent tasks. I have to go to more tasks. Additionally, I can't cancel the job from tasks. The only way to cancel is using mccli activity cancel --id=(job id). Task is visible in Vsphere client. Before canceling I waited for over 5 hours.

      2. The disk is 30GB in size but the restore always stays "In progress" without any indication. Only way to check: mccli activity show --active

      3. Disk name on the original VM is disk003.vmdk. I check the log files from cmd in /usr/local/…and at some point I can see an error:

      "...disk003.vmdk is not recorded in the backup and can't be restored". I can't see any other obvious error.

       

      Conclusion is that job stays always in progress, can't be canceled using the web client and the disk is never restored.

      I also tried to restore in a different VM with the same results.

       

      Any clue on this "vmdk is not recorded in the backup and can't restored" ?

       

      Thank you in advance.