1 Reply Latest reply on Oct 22, 2018 12:04 AM by johntaylor

    Scanning not working via USB AIO Printer. Horizon View 7.4.0 - HP Printer - Dell Wyse 3040

    Gus25 Lurker

      Hello,

       

      So we have been experiencing this issue with remote users connecting to vdi
      using the Dell 3040's clients. When they try to scan the scanning process goes
      up to 90% and then it errors out. Sometimes it works just fine, sometimes it
      scans one page and it errors out on the second page. We have enabled USB and
      Scanner re-direction, installed the latest printer drivers and latest firmware
      on the thin client. Also the users has to connect, disconnect and connect again
      in order for the usb devices to be recognized. Has anyone seen this happen and
      what was the resolution?

       

      Tested the printer using the Horizon Client from a laptop and we experienced
      the same issue when scanning, this kind of rules out the Thin Client.

       

      Also thios is a remote user connecting over VPN.

       

      This is a persistent desktop

      Horizon View 7.4.0

      UEM 9.3

      AppVolume 2.13.3.12

      AIO HP M476DW

      Some of the errors:

      Scanner communication cannot be established.....