1 Reply Latest reply on Sep 14, 2018 6:14 PM by daphnissov

    ERROR_ACCESS_DENIED The handle to the SCM database does not have the SC_MANAGER_CREATE_SERVICE access right Error: 5

    vgranciero Lurker

      I cannot install VMware Workstation 11 on my Windows 10 x64 laptop;

      When I run the installer it stops with the error: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 29141."

       

      In my %temp% folder I located the log file vminst.log where I found these lines:

       

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ServiceName: vstor2-mntapi20-shared

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ImagePath:   SysWOW64\drivers\vstor2-x64.sys

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::DisplayName: Vstor2 MntApi 2.0 Driver (shared)

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::StartType:   2

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ServiceName: vstor2-mntapi20-shared Type: 1 Start: 2

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ERROR_ACCESS_DENIED The handle to the SCM database does not have the SC_MANAGER_CREATE_SERVICE access right Error: 5

      vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::done Res: 0x0 Error: 5

      vieInstUtil: 09/14/18 20:09:37 VMInstService::Create::done Res: 0x0

      vieInstUtil: 09/14/18 20:09:37 VMInstServiceEx::CreateServiceEx::done Service NOT CREATED Res: 0

      vieInstUtil: 09/14/18 20:09:37 VMInstServiceEx::Install::done Service NOT INSTALLED Res: 0

      vieInstUtil: 09/14/18 20:09:37 VMInstServiceEx::InstallEx::done Res: 5

      vieInstUtil: 09/14/18 20:09:37 InstallDriver::Could not install service Vstor2 MntApi 2.0 Driver (shared) Error: 5

       

      Anyone could help me?