4 Replies Latest reply on Sep 19, 2018 12:14 AM by Manish Patil

    vRA SNOW ITSM Plugin 3.0 Removal Update Set.xml

    KevinMoats Lurker
    VMware Employees

      According to the install instructions of the 4.0 plug in the 3.0 version must be uninstalled with a Set.xml file before upgrading.  We can not seem to find the file download anywhere.  Does anyone know where this download can be found?

       

      Here are the instructions:

      Remove the v3 vRealize Automation plug-in for ServiceNow If
      you have version 3 of the vRealize Automation plug-in for ServiceNow and want
      to upgrade to version 4, you must remove version 3 before upgrading. The vRA SNOW ITSM Plugin 3.0
      Removal Update Set.xml is available from the VMware website for ITSM plug-in.

      Procedure 1 Commit the update set patch vRA SNOW ITSM Plugin 3.0 Removal Update
      Set.xml on the ServiceNow instance where your vRealize Automation plug-in for
      ServiceNow is available. 2 Go to Scheduled Jobs and search for
      vRealize-Automation-ITSM_3.0_Plugin-removal-script and run this job. All data
      related to version 3 of the plug-in is deleted, including all scripts, table
      data (Catalog, Category, Catalog item, CMDB (vRealize Automation resources)).
      Note This script will delete all catalog items, categories, and CMDB data
      specific to vRealize Automation that were imported from vRealize Automation
      into ServiceNow by version 3 of the plug-in. No other items are deleted. Any
      user customization on catalog items post data import are lost. Logs are
      generated for verification purposes and are available under syslog table using
      the following filter: Created ON Today and Source is
      vRealize-Automation.V3.0_Cleanup_job