I've got the exact same issue and VMware Support informed that this is a known issue and the fix will be included in next release of 6.5.
Are you using the client html5 or flash?
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This is been reported as a known issue with 6.5 and and fix is in 6.5 Patch 03, which is yet to release.
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This is a bug and fix is in 6,5 patch 03 which is yet to release.
I was told that the fix will be available mid November.
There is no exact ETA but it is yet to release very soon, it could be in November.
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Same here on VMware ESXi 6.7 latest version (VMware ESXi 6.7.0 build-9214924).
I've also opened a Service Request, waiting for their feedback and solution.
I've also noticed that if you type this command
esxcfg-info | grep "Serial N"
You'll see both serial numbers (blade & blade enclosure serial) (in previous ESXi versions (5.5), we would only get the blade serial number , not the blade enclosure))
Unfortunately, the wrong one is retrieved in the GUI .. (Blade Enclosure Serial Number instead of Blade Serial Number)
Does anyone have a defect number for this problem?
What defect number are you looking for ?