5 Replies Latest reply on Jul 17, 2018 4:28 AM by JVelasco201110141

    EP Ops Windows service monitoring

    MeImNot76 Novice

      Hello,

       

      I'm using EPOps to monitor Windows services but have noticed that when a service goes down and an alert is sent, there is no mention of the server that hosts that service and since these service alerts are being catered for by engineers that atm don't have access to vROPS it is proving very unfruitful for us.

       

      Does anyone know if it is possible to add the server name in the Windows service alert?

       

      Thank you!


      Info:VMware Tools Windows Service is acting abnormally since Thu Jul 12 08:06:00 UTC 2018 and was last updated at Thu Jul 12 08:06:00 UTC 2018

      Alert Definition Name: Object is not available
      Alert Definition Description: Object is not available
      Object Name : VMware Tools
      Object Type : Windows Service
      Alert Impact: health
      Alert State : critical
      Alert Type : Application
      Alert Sub-Type : Availability
      Object Health State: critical
      Object Risk State: info
      Object Efficiency State: info
      Control State: Open
      Symptoms:
      SYMPTOM SET - self

      Symptom Name

      Object Name

      Object ID

      Metric

      Message Info

      Object is not available

      VMware Tools

      1c221a06-a370-4a38-a162-83ca53cdcb61

      AVAILABILITY|Resource Availability

      1. 0.0 = 0.0

       
      Recommendations:
      Notification Rule Name: All Windows Alerts
      Notification Rule Description: All Windows Alerts
      Alert ID : 30011573-7bc8-47bc-a464-a99789ad13ae
      VCOps Server -

        • 1. Re: EP Ops Windows service monitoring
          mghall Novice

          You may want to change your alert definition so that it is created on the object type of Virtual Machine (to reflect the hostname) and not Windows Service.

           

          Your symptoms may be to be adjusted as well. Something like this:

           

          Symptoms Descendant-Windows Service

           

          This symptom set is true when: any of descendant windows service objects exhibit all of the following symptoms.

           

          1. Win Service display name "VMware Tools Windows Service is acting abnormally"

          2. Win Service in not available

          1 person found this helpful
          • 2. Re: EP Ops Windows service monitoring
            MeImNot76 Novice

            mghall This has worked like a charm, Thank you!!

             

            New alert was generated at Fri Jul 13 13:18:54 UTC 2018:
            Info:MT-AUDIT01 VirtualMachine is acting abnormally since Fri Jul 13 13:18:54 UTC 2018 and was last updated at Fri Jul 13 13:18:54 UTC 2018

            Alert Definition Name: _Windows Service Unavailable
            Alert Definition Description: Alert showing the server name of the unavailable service
            Object Name : MT-AUDIT01
            Object Type : VirtualMachine
            Alert Impact: health
            Alert State : critical
            Alert Type : Application
            Alert Sub-Type : Availability
            Object Health State: critical
            Object Risk State: info
            Object Efficiency State: info
            Control State: Open
            Symptoms:
            SYMPTOM SET - descent

            Symptom Name

            Object Name

            Object ID

            Metric

            Message Info

            _Windows Service Availability

            VMware Tools

            85a0b04e-97bd-4520-838a-1285a079d4c2

            AVAILABILITY|Resource Availability

            1. 0.0 < 100.0
            • 3. Re: EP Ops Windows service monitoring
              JVelasco201110141 Lurker

              Did you change the Alert definition or created a new one?  I am having the same issue and not about to resort to appending the hostname to each Windows Service.  Basically just trying to find out what you did as this looks like it would work for us.

              • 4. Re: EP Ops Windows service monitoring
                mghall Novice

                JVelasco,

                 

                You should be able to change the alert definiation, depending on how you're doing the defination. Edit the alert definiation and try changing the Base Object Type from Windows Service to Virtual Machine.

                 

                The symptom set should be true when Any descendant windows servce objects equal ALL of the symptoms.

                 

                For the Symptoms, you'll want to have one be the Win Service display name equal to your service. The other symptom should be Win Service not available.

                 

                Hope that helps.

                • 5. Re: EP Ops Windows service monitoring
                  JVelasco201110141 Lurker

                  OK, yea i was trying to see if i could edit the alert definition "object not available" but it says its applied to all adapters so i cannot edit it.  Which one did you edit?