6 Replies Latest reply on Jul 14, 2018 12:27 PM by JohnsVCP5

    PSOD Message:: LINT1/NMI (motherboard nonmaskable interrupt) HP ProLiant DL580 G7 (VMware ESXi, 6.0.0, 7967664)

    JohnsVCP5 Novice

      Hi Everyone,

       

      Good day,

       

      Could you please help on this.

       

      Model HP ProLiant DL580 G7

      VMware : VMware ESXi, 6.0.0, 7967664

       

      We are facing PSOD issue on this Model and server is out of warranty and unable the find issue which hardware failure.

       

      The below mentioned PSOD error message

       

      PSOD Message:: LINT1/NMI (motherboard nonmaskable interrupt), diagnosed as fatal by module "hpe-nmi". This may be a hardware problem; please contact your hardware vendor.

       

         Backtrace for Current CPU: 0

           0x438080002c30:[0x41801f6782ea]PanicvPanicInt@vmkernel#nover+0x37e stack: 0x438080002cc8, 0x0, 0x1,

           0x438080002cc0:[0x41801f6785b5]Panic_NoSave@vmkernel#nover+0x4d stack: 0x438080002d20, 0x438080002c

           0x438080002d20:[0x41801f674b24]NMI_Interrupt@vmkernel#nover+0x0 stack: 0x0, 0x6800000000000000, 0x6

           0x438080002de0:[0x41801f674ccf]NMI_Interrupt@vmkernel#nover+0x1ab stack: 0x0, 0x0, 0x0, 0x41801f905

           0x438080002e90:[0x41801f65487a]IDTNMIWork@vmkernel#nover+0x10a stack: 0x0, 0x0, 0x0, 0x0, 0x0

           0x438080002f20:[0x41801f655e2d]Int2_NMI@vmkernel#nover+0x19 stack: 0x0, 0x41801f6c8067, 0x10b, 0x0,

           0x438080002f40:[0x41801f6c8067]gate_entry_@vmkernel#nover+0x0 stack: 0x0, 0x0, 0x0, 0x0, 0x41804000

           0x439243a1bb18:[0x41801f90588a]Power_HaltPCPU@vmkernel#nover+0x1ee stack: 0x417fdf883f20, 0x4180401

           0x439243a1bb68:[0x41801f812548]CpuSchedIdleLoopInt@vmkernel#nover+0x2f8 stack: 0xbf1264acd3d18, 0x1

           0x439243a1bbe8:[0x41801f815bee]CpuSchedDispatch@vmkernel#nover+0x15fe stack: 0x43935ce27100, 0x1, 0

           0x439243a1bd08:[0x41801f8167d4]CpuSchedWait@vmkernel#nover+0x240 stack: 0x0, 0x4314c6667251, 0x3401

           0x439243a1bd88:[0x41801f6b708a]WorldWaitInt@vmkernel#nover+0x28e stack: 0x418000002001, 0x4314c6660

           0x439243a1be08:[0x41801fbcd76a]UserObj_Poll@<None>#<None>+0x106 stack: 0xcc6684000, 0xbf1264ebd1752

           0x439243a1be78:[0x41801fbf2d5e]LinuxFileDesc_Ppoll@<None>#<None>+0x262 stack: 0x3ffec4cb9f8, 0x4314

           0x439243a1bef8:[0x41801fbc77fa]User_LinuxSyscallHandler@<None>#<None>+0x26e stack: 0x0, 0x0, 0x0, 0

           0x439243a1bf28:[0x41801f68ed11]User_LinuxSyscallHandler@vmkernel#nover+0x1d stack: 0x10b, 0x0, 0x0,

           0x439243a1bf38:[0x41801f6c8067]gate_entry_@vmkernel#nover+0x0 stack: 0x0, 0x10f, 0x2ee286b8, 0x3ffe

       

      I have checked the ILO : Integrated Management Log found the below error log

       

       

      SeverityClassCountDescription
      Critical
      PCI
        Bus
      1Uncorrectable
        PCI Express Error (Embedded device, Bus 0, Device 3, Function 0, Error status
        0x00040000)

       

      I have login to SSH and execute the lspci -v command and found the bus details but unable to find out cause with motherboard or PCI SLOT or Any NIC card /HBA card issues / firmware/driver issues

       

      0000:00:03.0 PCI bridge Bridge: Intel Corporation 5520/5500/X58 I/O Hub PCI Express Root Port 3 [PCIe RP[0000:00:03.0]]

               Class 0604: 8086:340a

       

      Thanks Advance

       

      Regards,

      Johnson.s