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SchwarzC
Enthusiast
Enthusiast

Windows 10 1703 + Adobe Reader Issue (UEM, AppVol)

Dear all,

We are having troubles including the Adobe Reader DC (18.011.20040) into our Golden Image.

We install it normally (as local admin) on the golden image and there everything is working fine - but when we create linked-clones (floating) out of the golden image the following problems occur:

1) When you click on the Windows Startbutton and on Acrobat Reader DC it re-configures the application for 10 sec and then starts the DC (when you start it from the Desktop Icon it is fine)

2) The Preview Pane is not working at all - it just give an internal error field from Adobe Reader.

3) Internet Explorer occasionally does not show PDFs anymore - instead tries to download it and does not succeed. And embedded Pdfs are opened up in a new windows.

We have applied these GPO Settings via Group Policy:

SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown - bProtectedMode - REG_DWORD - 0x0 (0)

SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown - bUpdater - REG_SZ - 00000000

SOFTWARE\Wow6432Node\Adobe\Adobe ARM\Legacy\Reader\{AC76BA86-7AD7-1033-7B44-AC0F074E4100} - Mode - REG_DWORD - 0x0 (0)

And this via UEM:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AdobeViewer]

"EULA"="1"

Is there anything I am missing? We tried to App Volume it, same behavior.

Thank you for your help.

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3 Replies
CTRIM
Enthusiast
Enthusiast

Did you ever get this figured out SchwarzC​ ? We are seeing the same version with Windows LTSB and Reader 19.​

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CTRIM
Enthusiast
Enthusiast

It is opening from two different locations...

Desktop Icon (which works fine) launches from...

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

While...

Startmenu icon (which doesn't work fine) launches from...

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Acrobat Reader DC (shortcut)

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SchwarzC
Enthusiast
Enthusiast

Hi,

Point 2 and 3 are still the same, Point 1 fixed itself after one of the updates.

BR

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