8 Replies Latest reply on Jul 10, 2018 8:39 AM by daphnissov

    Triggered alerts not clearing

    sxnxr Expert

      I have created an alert for Host network redundancy lost. this is using a clone of the OOTB fault symptom

       

      and this is my alert

       

       

      The alert triggers as expected but stays active and does not clear when the redundancy is restored. Am i doing something wrong?

       

      The problem i have is we use these alerts to auto cut tickets in service now but as long as the alert is still active in vrops it will never trigger again and cut a new ticket