Restart the web service, check the license and try again?
Restarted the vRB, as well as the whole vCenter. Licensing in vRB shows no problems. Error still persists. Any other ideas?
We have the exact same issue. Business Unit count is correct, but only 94 instead of 249 VMs are shown in vRB.
Do you have any new infos regarding this issue?
In addition to this the daily price report shows that for some VMs not all days are calculated. Either the line for a single days is missing at all or it does not contain any values in price columns.
Can confirm this, the problem first appeared after updating to 7.4. An appliance reboot or triggering a "re-calculation" fixed this issue most times.
Also, all weekends+mondays are missing from the showback reports, it seems the calculation does not run on those days.
We have already opened an SR with high severity and recieved a postgres script that resolves the calculation issue partially and are eagerly awaiting a permanent fix. The script will only work, if all VMs are recognized though.
Since the issue has to potential to cause income loss, if you use the vRB data to generate invoices, I can only urge everyone affected to do the same as we did above.