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-Jeff
Contributor
Contributor
‎06-20-2018 01:14 PM

VMWare crashes: PANIC: VERIFY bora\mks\hostops\DX11\DX11ShimOps.c:5332

I've started getting crashes from VMWare and I suspect it is related to my laptop screen turning off

due to the screen saver.  This has just started happening recently. Before a week or so ago VMWare

never crashed.

The vmware-ui-nnn.log file under Users contains:

2018-06-20T15:50:40.842-04:00| vmui| I125: DlgUI: VMware Workstation unrecoverable error: (mks)

2018-06-20T15:50:40.842-04:00| vmui| I125+ VERIFY bora\mks\hostops\DX11\DX11ShimOps.c:5332

while the vmware.log file referenced in the error box contains:

2018-06-20T15:50:39.720-04:00| mks| I125: SWBWindow: Number of MKSWindows changed: 1 rendering MKSWindow(s) of total 1.

2018-06-20T15:50:39.720-04:00| mks| I125: GDI-Backend: successfully started by HWinMux to do window composition.

2018-06-20T15:50:39.721-04:00| mks| I125: Win32AllowDnDProxyMessages: Registered setProp: 0xC3AE

2018-06-20T15:50:39.721-04:00| mks| I125+                             Registered removeProp: 0xC3AF

2018-06-20T15:50:39.721-04:00| mks| I125+                             Registered attachThreadProxy: 0xC3B0

2018-06-20T15:50:39.722-04:00| mks| I125: MKS-HWinMux: Started GDI presentation backend

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_REMOVED

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_RESET

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: WxH=(800, 600), MipLevels=1, ArraySize=1, DXGI format=90

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: SampleCount=1, SampleQuality=0

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: CPUAccessFlags=0x0, Usage=0, BindFlags=0x28, MiscFlags=0x0

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_REMOVED

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_RESET

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: WxH=(800, 600), MipLevels=1, ArraySize=1, DXGI format=87

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: SampleCount=1, SampleQuality=0

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: CPUAccessFlags=0x0, Usage=0, BindFlags=0x28, MiscFlags=0x0

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_REMOVED

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_RESET

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: WxH=(800, 600), MipLevels=1, ArraySize=1, DXGI format=1

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: SampleCount=1, SampleQuality=0

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: CPUAccessFlags=0x0, Usage=0, BindFlags=0x28, MiscFlags=0x0

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_REMOVED

2018-06-20T15:50:39.723-04:00| mks| W115: CreateTexture2D: hr=DXGI_ERROR_DEVICE_RESET

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: WxH=(800, 600), MipLevels=1, ArraySize=1, DXGI format=2

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: SampleCount=1, SampleQuality=0

2018-06-20T15:50:39.723-04:00| mks| W115: DX11Resource_CreateTexture2D: CPUAccessFlags=0x0, Usage=0, BindFlags=0x28, MiscFlags=0x0

2018-06-20T15:50:39.723-04:00| mks| E105: PANIC: VERIFY bora\mks\hostops\DX11\DX11ShimOps.c:5332

2018-06-20T15:50:39.723-04:00| mks| W115: Win32 object usage: GDI 8, USER 17

2018-06-20T15:50:39.723-04:00| mks| I125: CoreDump_CoreDump: faking exception to get context

2018-06-20T15:50:39.724-04:00| mks| I125: CoreDump: Minidump file F:\jeff\Virtual Machines\UbuntuTwo\vmware-vmx.dmp exists. Rotating ...

2018-06-20T15:50:39.727-04:00| mks| W115: CoreDump: Writing minidump to F:\jeff\Virtual Machines\UbuntuTwo\vmware-vmx.dmp

2018-06-20T15:50:39.811-04:00| mks| I125: CoreDump: including module base 0x0x7ff648a70000 size 0x0x01679000

2018-06-20T15:50:39.811-04:00| mks| I125:   checksum 0x0139edc5 timestamp 0x5af59b90

2018-06-20T15:50:39.811-04:00| mks| I125:   image file C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe

2018-06-20T15:50:39.811-04:00| mks| I125:   file version 14.1.2.33210

This is Windows 10, 64-bit  (Build 16299) 10.0.16299 as a host, Ubuntu 16.04 LTS,

Linux version 4.13.0-45-generic (buildd@lgw01-amd64-011 as a guest using

Workstation 14Pro (14.1.2 build-8497320).

I suspect this is related to a recent Windows update but its hard to know for certain. The last windows update was

on 6/12 & 6/13 which looks like a bunch of application updates but there is this:

    June 12, 2018—KB4284819 (OS Build 16299.492)

    https://support.microsoft.com/en-us/help/4284819/windows-10-update-kb4284819

I tried setting the VMWare Hardware compatibility setting back down as one article suggested but that

did not help.

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1 Reply
banackm
VMware Employee
VMware Employee
‎06-26-2018 11:43 AM

One easy work-around here, is that if you disable 3D graphics in your guest, the crash will probably go away.  (If a no-3D guest is still usable for you.)

You might also try the Workstation Technology Preview 2018 , which I believe has some improvements in this area that may or may not help.

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