0 Replies Latest reply on Jun 13, 2018 3:29 PM by chinaski007

    DETECTED D3D11 DEVICE REMOVAL how to get support

    chinaski007 Enthusiast

      Hello,

      i just had a scary crash of 2 of 3 running VM reporting the error below.

      For some seconds my both screens showed only "16 color" artefacts, you know, like an evil virus invaded my machine.

       

      Error description:

       

      2018-06-14T00:08:38.887+02:00| svga| I125+ -- DETECTED D3D11 DEVICE REMOVAL --

      2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.haveLog] A log file is available in "E:\vmachines\office2\vmware.log". 

      2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.requestSupport.withoutLog] You can request support. 

      2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.requestSupport.vmSupport.windowsOrLinux]

      2018-06-14T00:08:38.887+02:00| svga| I125+ To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.

      2018-06-14T00:08:38.887+02:00| svga| I125+ You can also run the "vm-support" script in the Workstation folder directly.

      2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.response] We will respond on the basis of your support entitlement.

       

       

      Question:

      I have created an error report (.zip) and attached, but i don't know how forward this to support.

      When i am logged in, i can't selected my product.

       

      Any help appreciated