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chinaski007
Enthusiast
Enthusiast

DETECTED D3D11 DEVICE REMOVAL how to get support

Hello,

i just had a scary crash of 2 of 3 running VM reporting the error below.

For some seconds my both screens showed only "16 color" artefacts, you know, like an evil virus invaded my machine.

Error description:

2018-06-14T00:08:38.887+02:00| svga| I125+ -- DETECTED D3D11 DEVICE REMOVAL --

2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.haveLog] A log file is available in "E:\vmachines\office2\vmware.log". 

2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.requestSupport.withoutLog] You can request support. 

2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.requestSupport.vmSupport.windowsOrLinux]

2018-06-14T00:08:38.887+02:00| svga| I125+ To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.

2018-06-14T00:08:38.887+02:00| svga| I125+ You can also run the "vm-support" script in the Workstation folder directly.

2018-06-14T00:08:38.887+02:00| svga| I125: [msg.panic.response] We will respond on the basis of your support entitlement.

Question:

I have created an error report (.zip) and attached, but i don't know how forward this to support.

When i am logged in, i can't selected my product.

Any help appreciated

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