1 2 Previous Next 16 Replies Latest reply on Jun 20, 2018 12:09 PM by UEMdev

    Two domains and Issues

    Super6VCA Enthusiast

      Have UEM setup in my Primary domain and is working pretty well.  I need to set it up in my secondary domain (hospital side) and utilize some of UEM's power.  As i try to set it up I can get it to work somewhat but no logs are getting updated.  I can see teh desktop icons getting to the desktops adn i can see the applications that i have assigned but when i look at the log file to see what teh issues are, there are NO logs. All the users and groups have the appropriate rights adn i can manually log on to that server/share and add and delete files.  I can't quite figure out what is going on but none of my test users will work properly.  Is there something that i am missing in the setup??  All the appropriate users and groups have a access to the correct folders. (UEM_Profiles, Uem_config, and Uem_Redirected profiles.  Can someone give me a hint as to what i am doing wrong?  Any help is appreciated

        • 1. Re: Two domains and Issues
          UEMdev Expert
          VMware Employees

          Hi Super6VCA,

           

          Can you check under HKCU\Software\Policies\Immidio\Flex Profiles\Arguments if the LogFileName registry value exists? If so, does the logged-on user have write permissions in that location?

          • 2. Re: Two domains and Issues
            Super6VCA Enthusiast

            Things are pretty strange.  I have all the rights needed to that folder and it shows up in the HKCU but the files are blank.  I delete them and log in again adn it creates the flexengine adnd flexengine-async files but they are both empty.  Any thoughts?

            • 3. Re: Two domains and Issues
              UEMdev Expert
              VMware Employees

              Maybe performing a FlexEngine.exe -UEMRefresh while is ProcMon running will shed some light on this?

              • 4. Re: Two domains and Issues
                Super6VCA Enthusiast

                What might be the command line.  Tried what you have here and it says invalid Switch.  ran Flexengine.exe /?  and not really clear on the command line and all options i tried don't work.  Any help is appreciated.  Thanks

                • 5. Re: Two domains and Issues
                  UEMdev Expert
                  VMware Employees

                  Hi Super6VCA,

                   

                  That FlexEngine.exe -UEMRefresh should work just fine, provided you run it from the installation folder (typically C:\Program Files\Immidio\Flex Profiles)

                  If that doesn't work for you, can you post a screenshot of the FlexEngine.exe /? dialog?

                  • 6. Re: Two domains and Issues
                    Super6VCA Enthusiast

                    having all kinds of headaches with this two domain setup.  Here is the latest.  Tried running the refresh from the directory you ask.  Before i tried to put the whole path in the command line (which should have worked but didn't).  Now i get  a message that Config File Path must be configures in the GPO.  It is , so not sure why the message.  See both attachments.  Any help is surely appreciated.  Thanks again!

                    • 7. Re: Two domains and Issues
                      sjesse Expert

                      I suggest running NOAD mode, I know I did once before, but I wanted to suggest it again. We had loads of problems getting our second domain working, but once the release NoAD Mode in 9.1 most of our problems went away.

                       

                      Configuring User Environment Manager with the NoAD Mode

                       

                      If you enable this and have the trust between two domains working that may prevent alot of your problems. If you want to test this you don't need to do much, you just place the NoAD.xml in your UEMConfig share and edit accordingly, and install the UEM agent in no ad mode. Any UEM agent in noad mode will ignore the GPOs and just use the configuration file.

                      1 person found this helpful
                      • 8. Re: Two domains and Issues
                        UEMdev Expert
                        VMware Employees

                        Hi Super6VCA,

                         

                        OK, that means that your GPO is not applying (correctly) to the systems in your second domain. I won't be much help in troubleshooting that, I'm afraid... I'm pretty sure that it's possible to get this to work, but its outside of the scope of UEM itself, and my AD and Group Policy knowledge is too limited for that.

                         

                        sjesse's suggestion of using NoAD configuration instead might indeed be a good one, as you would not depend on Group Policy anymore.

                        1 person found this helpful
                        • 9. Re: Two domains and Issues
                          Super6VCA Enthusiast

                          sjesse,

                           

                          At this point i think i just might try that.  Been putting too much time into getting this setup and need to keep moving.  i will report back once i try it.  Thanks

                          • 10. Re: Two domains and Issues
                            Super6VCA Enthusiast

                            sjesse    

                             

                            I was looking at the sample NoAD XML file and was curious if that is the entire file or just a portion of it.  I'm not much of a coder so was looking for a little push.  Thanks

                            • 11. Re: Two domains and Issues
                              sjesse Expert

                              There are alot of options, I think most are explained in the sub pages under here

                               

                              Configuring User Environment Manager with the NoAD Mode

                               

                              I'll include mine that I've been updating since I started using no ad mode. Just replace <fileserver> with the name of the file server that stores the users profiledata, and also the share name assuming you used something different then whats here.

                               

                              <?xml version="1.0" encoding="utf-8"?>

                              <userEnvironmentSettings>

                                  <setting type="noAD"

                                      ProfileArchivePath="\\<fileserver>\UEMProfileData$\%username%\Archives"

                                      LogFileName="\\<fileserver>\UEMProfileData$\%username%\Logs\FlexEngine.log"

                                      LogLevel="0"

                                      BackupPath="\\<fileserver>\UEMProfileData$\%username%\backups"

                                      BackupCount="7"

                                      BackupDaily="1"

                                      ConfigPathMissingAction="0"

                                      ArchivePathMissingAction="1"

                                      AppBlockingEventLog="1"

                                      CertificateSupport="1"

                                      EventLog="1"

                                      EventLogAsync="1"

                                      EventLogDirectFlexRefresh="1"

                                      EventLogUEMRefresh="1"

                                      MaximumLogFileSize="2048"

                                      RemoveLocalProfileAtLogoff="1"

                                  />

                              </userEnvironmentSettings>

                              • 12. Re: Two domains and Issues
                                UEMdev Expert
                                VMware Employees

                                NOTE: While most of the settings in sjesse's example are applicable in a wide variety of environments (although your mileage can always vary, of course), be careful with RemoveLocalProfileAtLogoff, as it's rather destructive :-)

                                • 13. Re: Two domains and Issues
                                  sjesse Expert

                                  UEMdev thats if you use UEM on physical computers as well as virtual right? I've been using this in a pure virtual environment for the last year or so with no issues. Removing the local profile on logoff was added I think before instant clone rdsh servers, to make those more of a non persistent environment.

                                  • 14. Re: Two domains and Issues
                                    Super6VCA Enthusiast

                                    Thank you guys for all the info.  Let me tell you what my real issue is and maybe you can shed some more light.  Been running UEM in my primary domain for a bit now.  I have login speed issues  ion my other domain since we utilize Imprivata along with Citrix to connect to a cloud based EHR system.  If i login to master image speed is fine adn it only takes 15 seconds to get to my EHR in the cloud since there is a local profile.  So i thought i would try UEM in my second domain  because without it my logins take about 2 minutes (1:30 of that is the citrix and imprivata)  Getting to a desktop is pretty fast but i need to figure out how to speed up the other.  This is 100% virtual with Instant clone desktops but can't seem to get that time down and was hoping EUM would rectify that.  Any thoughts?

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