4 Replies Latest reply on Jun 7, 2018 11:14 AM by kishorenelvagalu

    Does 'Collect from all Datacenters' take Forver ?

    Douglas42Adams Novice

      Was going through the wizard. Entered vcenter fqdn.. entered vcenter Read only account.

      I clicked ADD on the 'Collect from all datacenters'.. Got the Invalid Cert warning.. like normal.

       

      Now the thing is either locked up.. or Gathering Data.. not sure.. I cant move on to the enxt stem.

       

      F5 just shows me the continuous twirling Circle of fun.

       

      thank you ,

       

      -------------

       

      Now i cant run the Wizard again.. getting    "There's already an existing registration."

       

      ------------

      Unable to Deregister :

      Collector : Couldn't deregister due to: Server returned HTTP response code: 403 for URL: https://vcsa.vmware.com/skyline/registration/collectors

        • 1. Re: Does 'Collect from all Datacenters' take Forver ?
          kishorenelvagalu Hot Shot
          Skyline Community 2/2VMware EmployeesGS Skyline Support

          Hi Douglas ,

          Thank you posting on the Skyline Community.

          The process of endpoint registration does not take more than few minutes. Based on the error message it looks like a certificate error.

          Please try rebooting the Skyline Appliance and check the status .

          Could you also try registering the endpoint with the IP address as against FQDN.

          If you continue to have issues registering the vCenter , please provide the following details which would help us find the cause .

          EA number and Email address which was used for registration.

          vCenter Certificate type (Custom or default).

          Version of Skyline which was installed.

          • 2. Re: Does 'Collect from all Datacenters' take Forver ?
            Douglas42Adams Novice

            Please try rebooting the Skyline Appliance and check the status .

                 Done.. it appears to Jump between Working for 2 seconds.. then not working.

            Could you also try registering the endpoint with the IP address as against FQDN.

                 tried fqdn and IP.

            If you continue to have issues registering the vCenter , please provide the following details which would help us find the cause .

            EA number and Email address which was used for registration.

                   EA 113880238  Email i can PM to you if you like.

            vCenter Certificate type (Customer or default).

                 Customer - we have our own.. Godaddy i think.

            Version of Skyline which was installed.

                 1.2.0.0-8489698_OVF10

            • 3. Re: Does 'Collect from all Datacenters' take Forver ?
              kishorenelvagalu Hot Shot
              VMware EmployeesSkyline Community 2/2GS Skyline Support

              Hi Douglas ,

               

              Thank you for all the information . I should be able to get your Email Address from the EA number.

              I will investigate this further and post an update by tomorrow.

              • 4. Re: Does 'Collect from all Datacenters' take Forver ?
                kishorenelvagalu Hot Shot
                Skyline Community 2/2VMware EmployeesGS Skyline Support

                Hello Douglas ,

                 

                I have checked the back-end servers and found that there are 2 endpoints registered with the Skyline collector .

                I am able to see the last data collection cycle occurred about 10 minutes ago.

                However if you are continuing to face issues managing the appliance , we would be glad to assist you resolving it.