VMware Horizon Community
Todd_Dunn
Contributor
Contributor

Black screen on login (Windows 10 - 1709, View 7.4, Agent 7.4, Tools 10.2.5)

Upgraded our base image machine to Windows 10 1709, which required a new version of the View Agent, which required an upgrade of the View server. I went ahead an installed the newest version of VMware Tools (10.2.5) as well.

Since then, all of my pools tell me "Pending session on machine <MACHINE> for user <USER> has expired" when a user tries to log in with PCoIP. They get authenticated and the "Preparing Desktop" message appears for about 20 seconds and then disappears. This happens if I use the Horizon View Client or a Teradici zero-client.

I looked at all of the issues shown in this article:

VMware Knowledge Base

Everything looks fine based on those checks.

I've tried deciphering the logs on the pooled PCs, but can't get anything of substance out of them.

Thoughts?

Thanks,

Todd

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