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wonderingmind
Contributor
Contributor

Upgraded to Workstation Pro 14 - Virtual Machine will not restart

Hello,

I have an old processor and was using Workstation Pro 12 and everything was working fine.

My virtual machine was in a suspended state.

I upgraded it to Workstation Pro 14.

Now Workstation Pro 14 will not resume my suspended state and gives an error:

I get something similar to this error (I just have Windows 8):

2017-10-02_16-04-59.jpg

I tried to reinstall Workstation Pro 12 but the software told me:

"This product installer does not support downgrades."

So my question is:

My virtual machine is in a suspended state.

Can I uninstall Workstation Pro 14 completely, re-install Workstation Pro 12, and will the suspended state of the Virtual Machine be lost and can it be retrieved at all ?

Will the uninstall of 14 be clean, so that I dont get the: "This product installer does not support downgrades." error again when I try to install 12 ?

Any help would be greatly appreciated.

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a_p_
Leadership
Leadership

Welcome to the Community,

it should work to uninstall v14, and the reinstall v12. Please make sure that you reboot your system after uninstalling v14, and before installing v12.

If - for whatever reason - the v12 installation still complaints about an existing newer version, then take a look at https://kb.vmware.com/s/article/1308​ for how to do a clean uninstallation.

Although it might be possible to start the VM from the suspended state again after reinstalling v12, the recommendation is to shutdown VMs prior to running upgrades.

André

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wonderingmind
Contributor
Contributor

Hello,

When I do the un-install it asks me this:

pastedImage_0.png

Should I uncheck these for a full clean uninstall ?

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a_p_
Leadership
Leadership

When I do the install it asks me this:

I assume you mean "uninstall". Anyway, since you are going to install an older version, I'd suggest you uninstall everything so that you can do a clean installation.


André

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wonderingmind
Contributor
Contributor

Yes, I meant uninstall and corrected it.

Ok, I will uncheck the boxes and hopefully it will erase those things and do a clean un-install.

Thanks.

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wonderingmind
Contributor
Contributor

Thanks, it works.

What a relief.

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