VMware 14: vmware-vmx.exe exception 0xc0000005 (access violation)

[lenny_]

Hello everyone,

Sometimes, my VMware Workstation Pro 14 will run into a problem with exception code 0xc0000005 in vmware-vmx.exe process.

Here are some useful information:

VMware Workstation Pro 14.1.1 build-7528167
wmware-vmx.exe 14.1.1.2851
Guest OS: Windows 7 x64
Host OS: Windows Server 2012

key information in log file:

2018-04-20T15:49:59.230+08:00| vmx| I125: VNET: MACVNetLinkStateTimerHandler: 'ethernet0' state from 1 to 5.
2018-04-20T15:50:06.608+08:00| vmx| W115: ----Win32 exception detected, exceptionCode 0xc0000005 (access violation)----
2018-04-20T15:50:06.608+08:00| vmx| W115: ExceptionAddress 0x7ff663bedcdb eflags 0x00010202
2018-04-20T15:50:06.608+08:00| vmx| W115: rwFlags 0 badAddr 0xffffffffffffffff
2018-04-20T15:50:06.608+08:00| vmx| W115: rax 0x700 rbx 0 rcx 0
2018-04-20T15:50:06.608+08:00| vmx| W115: rdx 0x700 rsi 0x54148af650 rdi 0x5414b553d0
2018-04-20T15:50:06.608+08:00| vmx| W115: r8 0x10 r9 0x100 r10 0x54176f32f0
2018-04-20T15:50:06.608+08:00| vmx| W115: r11 0 r12 0 r13 0x54176f32f0
2018-04-20T15:50:06.608+08:00| vmx| W115: r14 0 r15 0x5418229d10
2018-04-20T15:50:06.608+08:00| vmx| W115: rip 0x7ff663bedcdb rsp 0x54148af5e0 rbp 0x5417545050
2018-04-20T15:50:06.608+08:00| vmx| W115: LastBranchToRip 0 LastBranchFromRip 0
2018-04-20T15:50:06.608+08:00| vmx| W115: LastExceptionToRip 0 LastExceptionFromRip 0
2018-04-20T15:50:06.608+08:00| vmx| W115: The following data was delivered with the exception:
2018-04-20T15:50:06.608+08:00| vmx| W115:  -- 0
2018-04-20T15:50:06.608+08:00| vmx| W115:  -- 0xffffffffffffffff
2018-04-20T15:50:06.608+08:00| vmx| W115: CoreDump: Writing minidump to E:\Virtual Machines\vm5\vmware-vmx.dmp

crash:

rax=0000000000000700 rbx=0000000000000000 rcx=0000000000000000
rdx=00000054148af650 rsi=00000054148af650 rdi=0000005414b553d0
rip=00007ff663bedcdb rsp=00000054148af5e0 rbp=0000005417545050
 r8=0000000000000010  r9=0000000000000100 r10=00000054176f32f0
r11=0000000000000000 r12=0000000000000000 r13=00000054176f32f0
r14=0000000000000000 r15=0000005418229d10
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
vmware_vmx+0x56dcdb:
00007ff6`63bedcdb ff5730          call    qword ptr [rdi+30h] ds:00000054`14b55400=????????????????

stack trace:

00000054`148af5e0 00007ff6`63cf2c90 : 00000054`175bac10 00000054`14b4cb00 00000000`00000000 00007ff6`63a7f4b0 : vmware_vmx+0x56dcdb
00000054`148af630 00007ff6`63cf2b6d : 00000000`00000000 00000054`175bac10 00000000`00000000 00000000`00000000 : vmware_vmx+0x672c90
00000054`148af670 00007ff6`63697571 : 00000054`14b4cb20 00000000`00000000 00000000`00000000 00000000`00000000 : vmware_vmx+0x672b6d
00000054`148af6b0 00007ff6`63697979 : 00000000`00000000 00007ff6`63abb233 00000000`00000000 00007ff6`63a49d2b : vmware_vmx+0x17571
00000054`148af700 00007ff6`636973f4 : 00000054`176f3200 00000559`07160be2 00000054`176f32f0 00000054`176f32f0 : vmware_vmx+0x17979
00000054`148af750 00007ff6`63696246 : 00000054`176f32f0 00000054`14ab4900 00000054`176f32f0 00000054`176f32f0 : vmware_vmx+0x173f4
00000054`148af7b0 00007ff6`6368f096 : 00000054`17a49a90 00000000`00000000 00000054`17545050 00000000`00000000 : vmware_vmx+0x16246
00000054`148af800 00007ff6`6368f581 : 00000054`0000000d 00000054`17a49a90 00000000`00000002 00000000`00008000 : vmware_vmx+0xf096
00000054`148af830 00007ff6`6368e612 : 00000054`17cd8150 00000000`00000002 00000054`14ab4901 00000000`00000000 : vmware_vmx+0xf581
00000054`148af890 00007ff6`6368ebe7 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`0000001f : vmware_vmx+0xe612
00000054`148af8c0 00007ff6`6368d01e : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : vmware_vmx+0xebe7
00000054`148af910 00007ffd`d522168d : 00007ffd`d5221680 00007ff6`62d9f000 00007ff6`6368d0b8 00000000`00000000 : vmware_vmx+0xd01e
00000054`148af950 00007ffd`d78754e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000054`148af980 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34

The complete log file and crash dump are in the attachments.

I can't figure out what causes this problem, and I want to know how to avoid it, please help me.

Thanks!