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7 Replies Latest reply on Sep 13, 2018 11:12 AM by rstoker13

Plug-In For ITSM for vRA 7.4

msk05 Apr 19, 2018 11:40 PM

1) Do we have vRealize Automation Plug-In For ITSM available for vRA 7.4 ?

2) What version of Service now instance is compatible for 7.4 plugin ?

1. Re: vRealize Automation Plug-In For ITSM for vRA 7.4

msk05 Apr 19, 2018 6:17 AM (in response to msk05)

Any update please?
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2. Re: vRealize Automation Plug-In For ITSM for vRA 7.4

daphnissov Apr 21, 2018 6:00 AM (in response to msk05)

An updated plug-in is not available. You'll just have to wait.
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3. Re: vRealize Automation Plug-In For ITSM for vRA 7.4

msk05 Apr 22, 2018 10:29 PM (in response to daphnissov)

Thank you for the response. According to vRA 7.4 what's new blog - vRealize Automation 7.4 - What's New ITSM plugin 3.0 is supported. Is it so ? or we need to wait for an updated plugin?
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4. Re: Plug-In For ITSM for vRA 7.4

msk05 Apr 25, 2018 12:20 AM (in response to msk05)

It would be great if someone from VMware engineering team could check and confirm this
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5. Re: Plug-In For ITSM for vRA 7.4

msk05 May 16, 2018 11:07 PM (in response to msk05)

Any update please?
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6. Re: Plug-In For ITSM for vRA 7.4

daphnissov May 17, 2018 6:27 PM (in response to msk05)

If you want an update for future releases (which are never stated publicly), contact your account team.
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7. Re: Plug-In For ITSM for vRA 7.4

rstoker13 Sep 13, 2018 11:12 AM (in response to msk05)

The 4.0 version of the plugin was release a few weeks ago. Please see the links below. Compatibility matrix is included in the Configuring the vRealize Automation Plug-in for ServiceNow document on page 5.

VMware Solution Exchange
https://my.vmware.com/group/vmware/get-download?downloadGroup=VRA_ITSM_PLUGIN_400
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