1 2 Previous Next 21 Replies Latest reply on Jan 8, 2019 7:33 AM by Oneboss302

Windows 10 USB Redirection Fails to work on login

jmatz135 Apr 16, 2018 1:46 PM

We have Windows 10 and Windows 7 Desktops all running Horizon View Agent 7.4.0. These are all instant clone desktops. On first login the Windows 10 desktops usb redirection fails with the error USB redirection is not available for this desktop

If you then disconnect and reconnect after like 30 seconds of USB initializing (which is a long time compared to Windows 7) the USB devices will show up properly.

On our Windows 7 desktops the USB redirection works properly every time and is much faster to initialize.

1. Re: Windows 10 USB Redirection Fails to work on login

RS82 May 2, 2018 5:37 AM (in response to jmatz135)

We have the same issue with the Agent 7.4 in Windows 7 and Windows 10 Pools.
With the Agent 7.3.2 we don´t have problems.
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2. Re: Windows 10 USB Redirection Fails to work on login

jmatz135 May 2, 2018 6:40 AM (in response to RS82)

Great, so they reverted the change that was made in 7.3.1 in 7.4.0. This is like the 3rd time VMware has done this with one of their products.
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3. Re: Windows 10 USB Redirection Fails to work on login

rabihmansour86 Jan 3, 2019 2:01 AM (in response to jmatz135)

even on windows 8.1 we faced the same issue and its randomly
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4. Re: Windows 10 USB Redirection Fails to work on login

Oneboss302 Jan 3, 2019 1:04 PM (in response to jmatz135)

Having same issue. Tried 4.3.1 and no joy. Starting to make me crazy. Even the VMware engineers are having trouble.
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5. Re: Windows 10 USB Redirection Fails to work on login

rabihmansour86 Jan 3, 2019 1:32 PM (in response to Oneboss302)

what do you mean by 4.3.1 ? Horizon version ?
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6. Re: Windows 10 USB Redirection Fails to work on login

Oneboss302 Jan 4, 2019 4:44 AM (in response to rabihmansour86)

Sorry. That was a typo. I meant 7.3.1
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7. Re: Windows 10 USB Redirection Fails to work on login

agalliasistju Jan 4, 2019 5:41 AM (in response to jmatz135)

For clarity of the issue are you explaining, is this issue with the PCoIP protocol or the BLAST protocol, or both?
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8. Re: Windows 10 USB Redirection Fails to work on login

Oneboss302 Jan 4, 2019 6:13 AM (in response to agalliasistju)

Same results using both BLAST or PCoIP

On my initial connection using BLAST or PCoIP it shows USB Unavailable. If I disconnect from the desktop (not log off) and reconnect using BLAST or PCoIP again, the USB becomes available.

If I log off from the desktop and reconnect using BLAST or PCoIP it again is USB unavailable until I disconnect and reconnect
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9. Re: Windows 10 USB Redirection Fails to work on login

jmatz135 Jan 4, 2019 6:16 AM (in response to Oneboss302)

I found this regedit helped with the issue in 7.3:
reg.exe add "HKLM\Software\VMware, Inc.\VMware VDM\Agent\USB" /t REG_DWORD /v UemTimeouts /d 120 /f
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10. Re: Windows 10 USB Redirection Fails to work on login

Oneboss302 Jan 4, 2019 6:18 AM (in response to jmatz135)

jmatz135

I am assuming you are adding this to the master golden image and recomposing or are you using a script to add it to the desktops themselves?
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11. Re: Windows 10 USB Redirection Fails to work on login

jmatz135 Jan 4, 2019 6:18 AM (in response to Oneboss302)

I put this in the master golden image.
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12. Re: Windows 10 USB Redirection Fails to work on login

Oneboss302 Jan 4, 2019 6:20 AM (in response to jmatz135)

Going to try now without UEM and see if that is the issue first. then I will try the Regedit. Will update shortly. Takes me 20 minutes to fully recompose each time. Thanks for the advice.
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13. Re: Windows 10 USB Redirection Fails to work on login

agalliasistju Jan 4, 2019 6:22 AM (in response to Oneboss302)

Alternatively, set the pool to neither refresh nor delete on logoff. Then you can modify the existing test VM and reboot it without losing your changes. This would save you the potential time "waste" of recomposing from a snapshotted template. :-)
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14. Re: Windows 10 USB Redirection Fails to work on login

Oneboss302 Jan 4, 2019 6:24 AM (in response to agalliasistju)

But I would not get the same machine each time, correct?
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