Please check the view agent logs located in C:\ProgramData\VMware\VDM\logs inside the virtual machine you are trying to connect to.
Also mentioned OS (Windows 10-1709) is not compatible with Horizon 7.3.1, Please check VMware Knowledge Base .
On the parent I would try uninstalling the Horizon Agent, restart, uninstall VMware Tools and restart once more. Then perform a fresh install of VMware Tools, restart, install Horizon Agent and do a shutdown and finally a power on. Then prep the image, shutdown and take a snapshot.
We are facing the same issue.. The users are unable to reconnect to their disconnected session.
OS: WIndows 10 LTSB
App Volume : 2.14
VMware Tools 10.2.5
I checked the below KB. that didn't help.
Any workaround or fix for this issue. Appreciate your help
Hi, I also have the same problem when I try to connect after a disconnection, I hope that it will quickly settle.
This is a common problem. The first step is to triple check that you installed your agents in the correct order. You will want to run through the installation again to be 100% sure.
Please see this KB about the install order:
Other things to review is that your Horizon agents are all at the same version as your Horizon servers. Also, make sure the user is using the latest client version.