5 Replies Latest reply on Mar 27, 2018 12:46 AM by sxnxr

    vROPs alerts to network share

    sandsturm911 Novice

      Hi

       

      I want to send all my vROPs alerts to a predefined network share. I have configured a network share with the network share plugin in outbound settings. If I want to configure a new notification in Alert settings/Notification settings, I can't choose the network share plugin from the dropdown list of the available plugins. Does anybody know, if this is possible or not? My Idea is to send all vrops alerts to this network share. On this share a script will poll on new files and forward the alerts to our alerting system.

       

      thx

        • 1. Re: vROPs alerts to network share
          sxnxr Expert

          The network share plugin is only for reports as far as i am aware.

           

          Why cant you send the alerts direct to the alerting system or have vrops be the alerting system?

          • 2. Re: vROPs alerts to network share
            sandsturm911 Novice

            We have an ITSM, where support teams and persons and all CI's (computer objects, storage objects etc.) are stored. To be able to forward an alert to the correct support team it's required to send alarms from vrops to this ITSM.

            What do you mean with:

            Why cant you send the alerts direct to the alerting system or have vrops be the alerting system?

            do you mean the RestAPI with direct sending?

             

            thx,

            sandsturm

            • 3. Re: vROPs alerts to network share
              sxnxr Expert

              Yea why dont you have vrops send the alert to your ITSM directly. You may need to use a web-hook shim server to transform the rest payload from vrops to a format your ITSM system handles but is should be possible

              • 4. Re: vROPs alerts to network share
                sandsturm911 Novice

                I thought a network share would be easier, because we implemented it for other systems as well. I'll check such a webhook implementation. By the way, do you know, if vrops can handle answers from such a webhook implementation? My concrete idea is to send back an eventID, which is generated in our ITSM for each vrops alert, to our vROPs.

                 

                thx,

                sandsturm

                • 5. Re: vROPs alerts to network share
                  sxnxr Expert

                  I am not 100% sure as i have not had a need to do so but i dont think you could feed back the ticket number from your ITSM system. If this was a requirement you may need to get creative with custom properties.

                   

                  Create a custom property of Ticket or something and have your ITSM kick off a script to update the property with the ticket number and when you close it to remove the ticket.