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Brushspin
Contributor
Contributor

I've searched everywhere for the solution, please help!

"An error occurred during the conversion: 'File-level volume clone error failed with sourcevolume id \WindowsBitmapDriverVolumeId=[4B-3A-31-E9-00-00-10-00-00-00-00-00] and target volume id ;4:3139.0000010000000000. Error code: 2'"

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15 Replies
POCEH
VMware Employee
VMware Employee

In converter-worker.xml file in section plugins/converter_agent add tag <pcopyLogVerbose>true</pcopyLogVerbose> then restart the worker service. As result you'll see all files copied and which file gives the error 2 i.e. "The system cannot find the file specified."

Most probably you'll need to perform "chkdsk /B " on the disk with problem(s).

HTH

Yuva_1990
Hot Shot
Hot Shot

Hi

I have encountered a same issue with customer following the below kb article resolved the issue

VMware Knowledge Base

Regards

Yuvaraj

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Brushspin
Contributor
Contributor

Looks as though the error has changed. If I'm not mistaken it now is....

"

Exception in Converter::Client::Gui::Wizard::ConverterDataProviderImpl::DestroyFilterObject - Failed to destroy property collector filter. Received SOAP response fault from [<cs p:04ee11a8, PIPE:\\.\pipe\vmware-converter-server-soap>]: destroy

--> The object has already been deleted or has not been completely created

"

HERE IS THE ACTUAL LOG:

2018-03-19T17:16:51.835-04:00 verbose converter-gui[12140] [Originator@6876 sub=JobListDataProvider] Adding job: (converter.server.conversion.ConversionJobInfo) {

-->    key = "job-7",

-->    owner = "Master",

-->    state = "deactivated",

-->    activeTask = <unset>,

-->    creationTime = "2018-03-19T20:47:09.297294Z",

-->    lastModifiedTime = "2018-03-19T21:15:45.278879Z",

-->    mostRecentError = (vmodl.MethodFault) null,

-->    numConsecutiveErrors = 0,

-->    lastRunStartTime = "2018-03-19T20:47:09.434486Z",

-->    lastRunCompleteTime = <unset>,

-->    nextRunStartTime = <unset>,

-->    job = 'converter.server.conversion.ConversionJob:job-7',

-->    targetVm = (converter.ComputerSpec) {

-->       location = (converter.ComputerSpec.HostedVmLocation) {

-->          configFilePath = "D:\VMware\DESKTOP-MASTER\DESKTOP-MASTER.vmx",

-->          password = <unset>,

-->          networkUsername = <unset>,

-->          networkPassword = <unset>,

-->          type = <unset>

-->       }

-->    },

-->    scheduledTask = <unset>,

-->    source = "",

-->    target = "D:\VMware\DESKTOP-MASTER\DESKTOP-MASTER.vmx",

-->    editable = false,

-->    descriptionId = "Convert.P2V"

--> }

2018-03-19T17:16:55.002-04:00 error converter-gui[12416] [Originator@6876 sub=ConverterDataProviderImpl] Exception in Converter::Client::Gui::Wizard::ConverterDataProviderImpl::DestroyFilterObject - Failed to destroy property collector filter. Received SOAP response fault from [<cs p:04ee11a8, PIPE:\\.\pipe\vmware-converter-server-soap>]: destroy

--> The object has already been deleted or has not been completely created

2018-03-19T17:16:55.002-04:00 info converter-gui[12140] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread: RequestCanceledException

2018-03-19T17:16:55.002-04:00 verbose converter-gui[12140] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread: Stopped.

2018-03-19T17:16:55.522-04:00 error converter-gui[12416] [Originator@6876 sub=ConverterDataProviderImpl] Exception in Converter::Client::Gui::Wizard::ConverterDataProviderImpl::DestroyFilterObject - Failed to destroy property collector filter. Received SOAP response fault from [<cs p:04ee11a8, PIPE:\\.\pipe\vmware-converter-server-soap>]: destroy

--> The object has already been deleted or has not been completely created

2018-03-19T17:16:55.524-04:00 info converter-gui[12416] [Originator@6876 sub=ConverterSession] Logging out of the Converter Server. (Session ID = "5287ef53-317d-0fa3-769b-8ef98a2b1434")

Thanks in advance!

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Brushspin
Contributor
Contributor

I've done a " chkdsk" for my source and target drive. I've defrag'd them as well.

It seems to always happen at 27% - 29%

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POCEH
VMware Employee
VMware Employee

It's not trivial to find real error, could you upload or mail me log-bundle?

What happens with verbose logging?

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Brushspin
Contributor
Contributor

Here is the entire log:

{ I DELETED THE LOG BECAUSE IT WASN'T THE RIGHT LOG }

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POCEH
VMware Employee
VMware Employee

GUI logs are not relevant here, find and check converter-worker.log in "%ProgramData%\VMware\VMware vCenter Converter Standalone\logs" folder.

The converter-worker.xml where I've advice to add tag is one folder up.

HTH

Please don't post log as messages, it is useless.

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Brushspin
Contributor
Contributor

Sorry I just don't know another way of posting the log file. Where would you like me to upload it?

I've found the ".log.gz" file

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Brushspin
Contributor
Contributor

OK finally found the right log file... sorry for the slow understanding I'm looking at the log now.

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Brushspin
Contributor
Contributor

Man this issue has been haunting me for the last four days. All i want is to turn my current Windows machine into a virtual image so I can load it inside a fresh install of Linux.

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POCEH
VMware Employee
VMware Employee

From the log there is some problem with file \Program Files\WindowsApps\Deleted\Deleted\Microsoft.Office.Sway_17.8471.45091.0_x64__8wekyb3d8bbwe855d6986-8c12-4b1c-8daf-b04033270546\images\offsymb.ttf

You can delete it then convert again.

HTH

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Brushspin
Contributor
Contributor

ANSWER:

    Thanks to user "POCEH" for helping me read and find the proper log files in order to diagnose the issue.

After being pointed toward the "offsymb.ttf" file and promptly told to delete it I found out it was impossible to delete even with admin privileges.

After a quick Google search I found this link

What is Offsymb.ttf and How to Fix It? Virus or Safe?

It explains "Sometimes offsymb.ttf and other TTF system errors can be related to problems in the Windows registry. Several programs can share the same offsymb.ttf file, but when these programs are uninstalled or changed, sometimes "orphaned" (invalid) TTF registry entries are left behind."

So I followed their recommendation and downloaded "WinThruster" which cleaned & repaired my windows registry. What it did. I have no idea. Is this software safe, I couldn't say.

This fixed the issue and now I have my P2V copy of my windows OS.

Thanks Again POCEH!

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Brushspin
Contributor
Contributor

One last thing before we close this thread. Could you show me the exact section of the log file that revealed where the error was encountered?

It would help anyone Googling this same issue, and I would like to learn myself.

Thanks

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POCEH
VMware Employee
VMware Employee

From your worker log, exact line is

2018-03-20T18:21:13.770-04:00 info vmware-converter-worker[11544] [Originator@6876 sub=Default] [Pcopy] Source file '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy7\Program Files\WindowsApps\Deleted\Deleted\Microsoft.Office.Sway_17.8471.45091.0_x64__8wekyb3d8bbwe855d6986-8c12-4b1c-8daf-b04033270546\images\offsymb.ttf' could not be copied (2) (couldn't be opened)

I'm glad to hear that conversion succeeded! Smiley Happy

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julius2
Contributor
Contributor

Hi also have the same problem. please help!

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