10 Replies Latest reply on Mar 12, 2018 10:44 PM by Manish Patil

    Error while requesting a virtual machine for provisioning from Servicenow to VMware

    amipatil Lurker

      The vRA plugin for VMWare has been installed in Servicenow and we are able to pull in Catalog items and CIs from VMware into Servicenow.However we are receiving following error after submitting the catalog item ( for provisioning ) within Servicenow


      1) Servicenow Jakarta.

      2) VMWare plugin installed. ( version compatible )

      3) Able to pull in catalog items and CMDB Cis from the vra ( VMWare Infrastructure )

      4) After submitting a catalog item , I get the error as attached.


      --------- Error Log from Servicenow ------

      REST call error found inside VRASNRequestUtil.getTemplateViaRest: Method failed: (/catalog-service/api/consumer/entitledCatalogItems/14a239ef-7c12-49f9-9003-bb534a7fbb94/requests/template) with code: 401 - Invalid username/password combo