ThinPrint (Horizon 7) - Printing via PDF (Garbled Text)

[Travis_83]

Hi folks,

We recently deployed Windows 10 desktops and App Volumes/ UEM.

Give you an idea - linked clone/floating:

- Windows 10 Pro x64

- VMWare Tools 10.1.15.6677369

- Horizon Agent 7.4.0

The problem: A user prints off a PDF file using Thin Print and it sometimes (not always) prints it out as garbled text, other times, it will not print out the whole document, only parts.

I'm not sure why this is happening. I have generated Thin Print logs but am not sure what I'm looking for - perhaps someone here might know?

I've tried different versions of the agent/tools to no avail. Different PDF applications. Various printer settings.

Anyone come across this and could possibly advise on some things to try?

Many thanks,

Travis

[techguy129]

Please take a look at this article. We had the same issue and this fixed it

VMware Knowledge Base

[Travis_83]

Hi,

I did come across that. Funny thing is, I don't have that folder (TPView) it's asking to create the DWORD within. I seem to have everything else. Unless that folder is part of some older agent...

Were you using the same Horizon Agent?

kind regards,

travis

[techguy129]

We were using 7.1 or 7.0 at the time we had the issue. Its the font pack that fixed our issue.

From KB

Notes:

Garbled characters are printed when a web page is printed though ThinPrint using Remote App IE or RDS desktop. This issue occurs if some fonts are not installed or missing on the Windows client.

Mainly, font mapping sometimes doesn't work correctly when using the different Windows family OS between source and target machine.

It is important that the fonts pack need to be installed on the Windows client.

For example,when running such as windows 2012 R2 or Windows 8.1 on source system and previous version Windows 7 on target machine, characters are sometimes not printed correctly using ThinPrint.

to resolve this issue installing the below font pack.

Download Yu Gothic Yu Mincho Font Pack from Official Microsoft Download Center:

https://www.microsoft.com/en-us/download/details.aspx?id=49114

[jmdoussa · Accepted solution]

Hi Travis,

Same problem with VMware Horizon Client 4.7.0 and Windows 10 Pro x64, I don't have this registry key TPView.

So, I create the registry key TPView on HKLM\SOFTWARE\ThinPrint\TPView

And I create EnableLegacyFonts (REG_DWORD) with value to 1.

Now, characters on PDF Files are printed correctly 🙂

Jean-Michel

[esboces]

Just to clarify, these fixes were done on the client desktop and not the virtual desktop correct?

[nzorn]

Yes, that's correct, apply the registry key to the client machine and not the virtual desktop.

[HKEY_LOCAL_MACHINE\SOFTWARE\ThinPrint\TPView]

"EnableLegacyFonts"=dword:00000001

[Travis_83]

Thanks,

I was in fact applying this to the VD and not the client. Now it's all fine.