12 Replies Latest reply on Mar 28, 2018 6:20 AM by Manish Patil

    Requests are stuck - invalid credentials

    promagnoli Lurker
    VMware Employees

      Hi Team,

       

      I just integrated my vRA 7.3 with Istanbul SNOW instance using plug-in 3.0. I am able to request (and approve) services from the vRA catalog, however requests are stuck. See screenshot below.

      Screen Shot 2018-02-20 at 12.15.45.png

       

      In the plugin log I can see the following error message, however I am not able to identify what are the invalid credentials.

       

      REST call error found inside VRASNRequestUtil.getTemplateViaRest: Method failed: (/catalog-service/api/consumer/entitledCatalogItems/94748c1b-40fa-4ec0-a239-6ef0807b73c6/requests/template) with code: 401 - Invalid username/password combo

       

      Thanks

      Paolo