Windows10 host machine freezing when using WMware12

[paulohtn]

I am having serious issues when using my VMs with my host windows10 machine, for some reason that I couldn't discover yet the machine starts to use the hard-disk and the computer totally freeze.

This starts all of sudden even when I am working or away from computer. When it starts both the VM or the host windows freezes, and after some time in some cases 5, 10 minutes the computer comes back.

When it freezes, i cant do anything. Just count numbers to kill some time. I have to wait till it is back to normal and I don't when that happens.

Please someone help with this.

Attached are my VM collect support data.

[bluefirestorm]

If you are referring to the freezing while using the VM named "FLN AMS6", it looks like that you have enabled "Autoprotect". AFAIK, this is not turned on by default and it is now turned on. Perhaps you would re-consider the frequency or turn off the "Autoprotect" altogether. The default autoprotect setting is Daily, Weekly, Monthly. The settings you have it is configured to take a snapshot every hour, every day, and every week. So I won't be surprised if the freezing you encounter is almost every hour.

rollingTier0.uid = "1"

rollingTier0.interval = "3600"

rollingTier0.maximum = "1"

rollingTier0.live = "FALSE"

rollingTier0.clientFlags = "8"

rollingTier0.displayName = "AutoProtect Snapshot"

rollingTier1.uid = "2"

rollingTier1.interval = "86400"

rollingTier1.baseTier = "1"

rollingTier1.baseTierInterval = "24"

rollingTier1.maximum = "1"

rollingTier1.live = "FALSE"

rollingTier1.clientFlags = "8"

rollingTier1.displayName = "AutoProtect Snapshot"

rollingTier2.uid = "3"

rollingTier2.interval = "604800"

rollingTier2.baseTier = "1"

rollingTier2.baseTierInterval = "168"

rollingTier2.maximum = "1"

rollingTier2.live = "FALSE"

rollingTier2.clientFlags = "8"

rollingTier2.displayName = "AutoProtect Snapshot"

[paulohtn]

Hi and thanks for your reply. I checked the VM -> Settings > Options and the Autoprotect is disabled. check the image below.

It can be turning on, after I start the VM? This is possible? If so, how I can check this and disable it internal to the VM.

Thanks again for your help.

Regards.

[bluefirestorm]

Sorry about that, I didn't look at the configuration detailed enough. The Autoprotect is disabled as the rollingTier1, 2, 3.live values are FALSE.

I would guess it might the workload of the guest VM. It looks like the guest VM is Windows 2008 Server with 4 vCPU assigned while the host machine you have is a Dell laptop with i7-6500U which is 2 core 4 thread CPU. If possible try to reduce to 2 vCPU for the VM. Make sure also that the laptop is plugged in to power instead of using battery. The U series of Intel CPUs can throttle down the speed when it is on battery to save power.

rollingTier0.uid = "1"

rollingTier0.interval = "3600"

rollingTier0.maximum = "1"

rollingTier0.live = "FALSE"

rollingTier0.clientFlags = "8"

rollingTier0.displayName = "AutoProtect Snapshot"

rollingTier1.uid = "2"

rollingTier1.interval = "86400"

rollingTier1.baseTier = "1"

rollingTier1.baseTierInterval = "24"

rollingTier1.maximum = "1"

rollingTier1.live = "FALSE"

rollingTier1.clientFlags = "8"

rollingTier1.displayName = "AutoProtect Snapshot"

rollingTier2.uid = "3"

rollingTier2.interval = "604800"

rollingTier2.baseTier = "1"

rollingTier2.baseTierInterval = "168"

rollingTier2.maximum = "1"

rollingTier2.live = "FALSE"

rollingTier2.clientFlags = "8"

rollingTier2.displayName = "AutoProtect Snapshot"

[paulohtn]

I am always using the laptop in power source, but in some cases I use in battery. For instance all the freezes that I remember I was plugged in.

I changed to use only 2 processors and I will test it now.

Thanks again.

[paulohtn]

Hi,

I changed the number of processors and for a day I thought that it was the solution, but right now the freeze just happened and like I said I can't use the computer during the freeze.

I am open for whatever clue you have for me. Thank you very much.

[bluefirestorm]

You could attach another support bundle IMMEDIATELY AFTER the freeze is over; or attach the vmware.log file of the VM.

No guarantees; but the objective is to find if there is any clue to the freezing just BEFORE it occurs.

[paulohtn]

Hi the freeze happened today I did what you said. Here is the log and also the support bundle immediately after the freeze.

[bluefirestorm]

Unfortunately, there isn't much to see from the vmware.log. The warning of the GuestInfo collection is about the "Collect Support data". And the last log entry before almost 25 minutes before that (definitely more than 526 seconds before).

I haven't look at the Application and System Event logs from the original support data that was attached. But in the dxdiag.txt it suggests some problems with quickset.exe. Looks like quickset.exe is a Dell utility software. If you can, try disabling or uninstall that the Dell Quickset utility, and see whether that makes any difference.

2018-02-08T16:06:56.694-02:00| vmx| I125: MemSched: locked 1295367 target 1585411 balloon 0 0 1022361 swapped 0 0 allocd 0 512 state 0 100

2018-02-08T16:06:56.694-02:00| vmx| I125: MemSched: states: 0 23401 : 1 0 : 2 0 : 3 0

2018-02-08T16:06:56.694-02:00| vmx| I125: MemSched: Balloon enabled 1 guestType 4 maxSize 0

2018-02-08T16:31:07.718-02:00| vmx| I125: Guest: *** WARNING: GuestInfo collection interval longer than expected; actual=526 sec, expected=30 sec. ***

+++ WER6 +++:

Fault bucket 120680943811, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: quickset.exe

P2: 10.17.8.3

P3: 55a4a28e

P4: quickset.exe

P5: 10.17.8.3

P6: 55a4a28e

P7: c000041d

P8: 00000000000041d0

P9:

P10:

+++ WER7 +++:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: quickset.exe

P2: 10.17.8.3

P3: 55a4a28e

P4: quickset.exe

P5: 10.17.8.3

P6: 55a4a28e

P7: c000041d

P8: 00000000000041d0

P9:

P10:

+++ WER8 +++:

Fault bucket 120680943160, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: quickset.exe

P2: 10.17.8.3

P3: 55a4a28e

P4: quickset.exe

P5: 10.17.8.3

P6: 55a4a28e

P7: c0000005

P8: 00000000000041d0

P9:

P10:

[akunkel]

I have been having this problem on my Windows 10 host ever since version 12.  I am now on 14 and it is still a problem.  I have been searching for a long time for a solution to this and have not found one yet.  I mostly run Linux guests with 2 CPUs and 8 or 16 gb of RAM.  Even if I just let the guest sit idle in the background my host and guest will end up freezing for up to 10 minutes.  I have not seen any errors in the logs or the event viewer immediately following the freeze.  At one point I did a full reinstall of Windows 10 without saving any preferences and tried Workstation without any other software installed and it still happened.   At this point I am no longer willing to upgrade to the next version.

[mortbanker1]

I have the same problem but on an ESXi 6.0 server. The virtual go to sleep and if I continuously clink on them then all wakes back up. Did u ever find a solution