9 Replies Latest reply on Mar 19, 2018 4:13 AM by Manish Patil

    Dynamic fields not populating

    royaltigerfan Lurker

      We have several dynamic fields in vRA blueprints that have been imported into ServiceNow using the ITSM plugin. However, the fields themselves never seem to populate. The properties themselves transfer over in the ServiceNow catalog request, but the values of those properties aren't making it. I am looking for some assistance as in troubleshooting why these dynamic fields aren't populating as they should. We are running release 3 of the ITSM plugin which states that it supports dynamic fields.

       

      The ServiceNow plugin seems to be making the calls into vRA to grab the values, it just seems nothing is ever making it back into ServiceNow.

       

      Any help or direction would be greatly appreciated.