0 Replies Latest reply on Jan 25, 2018 6:00 AM by Megatron36

    VDP Exchange Client says user doesn't exist

    Megatron36 Lurker

      So I have a conundrum, I'm attempting to set up the VDP Exchange Backup User and in the configuration tool it can't find any user or create a new user. when I try to use an existing user with all the correct credentials it just says

       

      <user> existence - test FAILED!

      <user> check mailbox - test PASSED!

       

      it does this regardless of the user I try. I even tried logging in as the user that I want to use as the backup agent user which is a domain admin and it tells me that the user is not a domain admin and can't be found.

       

      I am also running it as an administrator. I'm kinda at a loss as I see nothing on this kind of behavior. On the Exchange server I can open AD and browse. I made sure searching also works by searching for the users and they do come straight up in the AD MMC, below is whats found in the log file

       

      2018/01/25-13:46:30.61299 [vmbackupusercfg.exe]  Entering function -createuser::checkuserexists

      2018/01/25-13:46:30.61299 [vmbackupusercfg.exe]  Entering function -createuser::GetSearchStrLDAP

      2018/01/25-13:46:30.61299 [vmbackupusercfg.exe]  Entering function -createuser::GetTargetLDAP

      2018/01/25-13:46:30.61299 [vmbackupusercfg.exe]  Distinguished name of AD target for context 'defaultNamingContext' is 'DC=domain,DC=com'

      2018/01/25-13:46:30.61299 [vmbackupusercfg.exe]  Leaving function -createuser::GetTargetLDAP

      2018/01/25-13:46:30.61299 [vmbackupusercfg.exe]  Initial search string: LDAP://DC=domain,DC=com

      2018/01/25-13:46:30.62800 [vmbackupusercfg.exe]  Searching for CN=archiveuser under LDAP://DC=domain,DC=com

      2018/01/25-13:46:30.62800 [vmbackupusercfg.exe]  Leaving function -createuser::GetSearchStrLDAP

      2018-01-25 08:46:30 vmbackupusercfg.exe Warning <40325>: User archiveuser not found error 0x1