7 Replies Latest reply on May 7, 2018 6:10 AM by shaikabdul

Unable to see catalog items in Service Now

123asd Jan 23, 2018 3:45 AM

We installed the vRA Plugin for ITSM 3.0 on Service Now Istanbul. We followed the instructions but after executing the scripts we can see the categories but not the category items. also there is no "Add here" button (might be missing because no items are there). I hope somebody can help us.

1. Re: Unable to see catalog items in Service Now

YestoVI Jan 23, 2018 7:52 PM (in response to 123asd)

Which version of vRA are you using?
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2. Re: Unable to see catalog items in Service Now

123asd Jan 24, 2018 7:25 AM (in response to YestoVI)

We´re using vRA 7.3
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3. Re: Unable to see catalog items in Service Now

Manish Patil Mar 12, 2018 10:48 PM (in response to 123asd)

123asd

Can you see any error in logs?
If yes please send me the error text.

Regards
Manish
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4. Re: Unable to see catalog items in Service Now

123asd Apr 19, 2018 3:36 AM (in response to 123asd)

We updated SNOW to Version Jakarta and I re-installed the whole plugin. Catalog items are now there but following the documentation to create the catalog site still the "Add here" is missing. The only thing I can to is to create my own homepage. There are no errors in the logs.
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5. Re: Unable to see catalog items in Service Now

Manish Patil Apr 22, 2018 10:48 PM (in response to 123asd)

Can you share some screenshots.
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6. Re: Unable to see catalog items in Service Now

123asd May 7, 2018 1:14 AM (in response to Manish Patil)

As you see the "add here" is missing in the bottom.
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7. Re: Unable to see catalog items in Service Now

shaikabdul May 7, 2018 6:10 AM (in response to 123asd)

Hi,

I have observed the same behavior in JAKARTA, INSTABUL and KINGSTON. I will suggest you to logout from the ServiceNow Instance after importing the catalog items and wait for 15 minutes.
Then after login to ServiceNow Instance and check. "Add Here" will be shown.

Regards
ABDUL RAZZAQ
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