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VCKimperiale
Contributor
Contributor
‎01-12-2018 11:07 AM

1603 When updating from 6.0 u3b

I cannot update my server.  I was wondering if any of you can shed some light on this.  These logs should help.  vspherewebclientsvc is fialing to start and firstboot won't kickoff.

Taken from the run-updateboot-scripts.log:

2018-01-10T18:08:56.100Z   Error waiting for service vspherewebclientsvc start. Exit code: 0 Current State: 1

ERROR:root:Unable to start service vspherewebclientsvc, Exception: {

    "resolution": null,

    "detail": [

        {

            "args": [

                "vspherewebclientsvc"

            ],

            "id": "install.ciscommon.service.failstart",

            "localized": "An error occurred while starting service 'vspherewebclientsvc'",

            "translatable": "An error occurred while starting service '%(0)s'"

        }

    ],

    "componentKey": null,

    "problemId": null

}

Taken from the vim-vcs-msi.log:

Action 13:03:09: PercentComplete. Installing component: VCSServiceManager

MSI (c) (EC!D0) [13:27:48:293]: PROPERTY CHANGE: Modifying InstallStatusJson property. Its current value is '{"installStage":{"install-packages":[["cis-upgrade-runner.msi",1515605912],["vmware-commonjars.msi",1515606103],["vmware-jmemtool.msi",1515606133],["vmware-jre.msi",1515606140],["vmware-openssl.msi",1515606204],["vmware-python.msi",1515606209],["vmware-vc-support.msi",1515606441],["vmware-cyrus-sasl.msi",1515606455],["vmware-platform-sdk-windows.msi",1515606464],["vmware-rvc.msi",1515606468],["vmware-ruby.msi",1515606495],["vmware-visl-integration.msi",1515606697],["vmware-afd.msi",1515606717],["vmware-rhttpproxy.msi",1515606725],["vmware-directory.msi",1515606730],["vmware-certificate.msi",1515606736],["vmware-identity-sts.msi",1515606744],["vmware-cm.msi",1515606751],["vmware-cis-license.msi",1515606757],["vmwarepscclient.msi",1515606765],["vmware-sca.msi",1515606769],["vmware-netdump.msi",1515606775],["vmware-vapi.msi",1515606780],["vmware-postgres.msi",1515606803],["vmware-invsvc.msi",1515606858],["vmware-mbcs.msi",1515606867],["vmware-vpxd.msi",1515606877],["vmware-vpxd-

Action 13:27:48: PercentComplete. Install failed, performing rollback

CustomAction VM_InstallRemoveEmbeddedPackages returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action endeeturn value 3.

MSI (c) (EC:98) [13:36:15:709]: Doing action: VM_FinishInstallWithErrord 13:36:15: VM_InstallRemoveEmbeddedPackages. R

Action 13:36:15: VM_FinishInstallWithError.

Action start 13:36:15: VM_FinishInstallWithError.

MSI (c) (EC:C8) [13:36:15:717]: Invoking remote custom action. DLL: C:\Users\******\AppData\Local\Temp\MSIEC00.tmp, Entrypoint: VM_FinishInstallWithError

MSI (c) (EC!7C) [13:36:15:830]: PROPERTY CHANGE: Modifying InstallStatusJson property. Its current value is '{"installStage":{"install-packages":[["cis-upgrade-runner.msi",1515605912],["vmware-commonjars.msi",1515606103],["vmware-jmemtool.msi",1515606133],["vmware-jre.msi",1515606140],["vmware-openssl.msi",1515606204],["vmware-python.msi",1515606209],["vmware-vc-support.msi",1515606441],["vmware-cyrus-sasl.msi",1515606455],["vmware-platform-sdk-windows.msi",1515606464],["vmware-rvc.msi",1515606468],["vmware-ruby.msi",1515606495],["vmware-visl-integration.msi",1515606697],["vmware-afd.msi",1515606717],["vmware-rhttpproxy.msi",1515606725],["vmware-directory.msi",1515606730],["vmware-certificate.msi",1515606736],["vmware-identity-sts.msi",1515606744],["vmware-cm.msi",1515606751],["vmware-cis-license.msi",1515606757],["vmwarepscclient.msi",1515606765],["vmware-sca.msi",1515606769],["vmware-netdump.msi",1515606775],["vmware-vapi.msi",1515606780],["vmware-postgres.msi",1515606803],["vmware-invsvc.msi",1515606858],["vmware-mbcs.msi",1515606867],["vmware-vpxd.msi",1515606877],["vmware-vpxd-

MSI (c) (EC!7C) [13:36:16:198]: PROPERTY CHANGE: Modifying InstallStatusJson property. Its current value is '{"installStage":{"install-packages":[["cis-upgrade-runner.msi",1515605912],["vmware-commonjars.msi",1515606103],["vmware-jmemtool.msi",1515606133],["vmware-jre.msi",1515606140],["vmware-openssl.msi",1515606204],["vmware-python.msi",1515606209],["vmware-vc-support.msi",1515606441],["vmware-cyrus-sasl.msi",1515606455],["vmware-platform-sdk-windows.msi",1515606464],["vmware-rvc.msi",1515606468],["vmware-ruby.msi",1515606495],["vmware-visl-integration.msi",1515606697],["vmware-afd.msi",1515606717],["vmware-rhttpproxy.msi",1515606725],["vmware-directory.msi",1515606730],["vmware-certificate.msi",1515606736],["vmware-identity-sts.msi",1515606744],["vmware-cm.msi",1515606751],["vmware-cis-license.msi",1515606757],["vmwarepscclient.msi",1515606765],["vmware-sca.msi",1515606769],["vmware-netdump.msi",1515606775],["vmware-vapi.msi",1515606780],["vmware-postgres.msi",1515606803],["vmware-invsvc.msi",1515606858],["vmware-mbcs.msi",1515606867],["vmware-vpxd.msi",1515606877],["vmware-vpxd-

Taken from vminst.log.............

2018-01-10 13:08:56.130-05:00| vcsInstUtil-7037391| E: RunFirstLastUpdateboot: Failed to run boot script: "C:\windows\system32\cmd.exe /S /C ""E:\Program Files\VMware\vCenter Server\bin\run-updateboot-scripts.bat"""

2018-01-10 13:08:56.130-05:00| vcsInstUtil-7037391| I: Leaving function: VM_RunUpdateBoot

2018-01-10 13:08:56.334-05:00| vcsInstUtil-7037391| I: Entering function: VM_RunUpdateBoot

2018-01-10 13:08:56.335-05:00| vcsInstUtil-7037391| I: RunFirstLastUpdateboot: DEBUG: silentMode 0

2018-01-10 13:08:56.335-05:00| vcsInstUtil-7037391| I: RunFirstLastUpdateboot: Told to run "C:\windows\system32\cmd.exe /S /C ""E:\Program Files\VMware\vCenter Server\bin\run-updatebootrb-scripts.bat"""

2018-01-10 13:08:56.335-05:00| vcsInstUtil-7037391| I: Entering function: LaunchProcAndMonitorStatus

2018-01-10 13:08:56.336-05:00| vcsInstUtil-7037391| I: LaunchProcAndMonitorStatus: Launching "C:\windows\system32\cmd.exe /S /C ""E:\Program Files\VMware\vCenter Server\bin\run-updatebootrb-scripts.bat""" in "C:\windows\system32\"

2018-01-10 13:08:56.337-05:00| vcsInstUtil-7037391| I: LaunchProcAndMonitorStatus: Launched process with pid 16824 tid 16552

2018-01-10 13:08:56.337-05:00| vcsInstUtil-7037391| I: Entering function: MonitorStatusFile

2018-01-10 13:08:56.337-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: Started execution of process

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: Other process terminated with 0, exiting

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: Process exited with a '0' exit code; no status monitoring so assuming success

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: called parse callback 0 times

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: No need to wait for process to complete

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: Process's job tree still hasn't terminated, waiting

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: MonitorStatusFile: Wait on process's job tree has completed: 0

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: Leaving function: MonitorStatusFile

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| E: LaunchProcAndMonitorStatus: Job still alive, terminating

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: Leaving function: LaunchProcAndMonitorStatus

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: RunFirstLastUpdateboot: Successfully ran boot script: "C:\windows\system32\cmd.exe /S /C ""E:\Program Files\VMware\vCenter Server\bin\run-updatebootrb-scripts.bat"""

2018-01-10 13:14:18.206-05:00| vcsInstUtil-7037391| I: Leaving function: VM_RunUpdateBoot

2018-01-10 13:14:18.690-05:00| vcsInstUtil-7037391| E: wWinMain: MSI result of install of "D:\vCenter-Server\Packages\vcsservicemanager.msi" may have failed: 1603 (0x00000643)

2018-01-10 13:14:18.690-05:00| vcsInstUtil-7037391| E: LaunchPkgMgr: Operation on vcsservicemanager.msi appears to have failed: 1603 (0x00000643)

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