VMware Horizon Community
r1819m2
Contributor
Contributor

UAG monitoring\configuring

I have two UAG serves and two connection servers all sitting behind Netscaler LBs. Nice setup its all brand new config just starting to put users on it.

I went to do some testing today and notice some strange things. I shutdown UAG 1 and people continued to log in but current connections got dropped. I started UAG 1 and shutdown UAG 2 all connections dropped but people could log back in. I started UAG 2 back up so both 1 and 2 were running again and now no one was able to login. The same config on both UAG servers. I finally shutdown UAG2 and everyone was able to log in. Started UAG2 and still seems fine but I think that's because everyone cached or is connecting to 1 at the moment. I don't have much faith in UAG 2 but not for sure how or what to do to verify it is a problem. I think I'm going to shutdown 1 again to force over to 2 and see if the problem comes back.

The UAGs are nice but they really don't tell us much. Is there a way to tell what connections or how many connections are through a single UAG server? There is no reporting in the View admin to see if they are up or down or even connecting to connection servers. I know there are green dots in the UAG GUI but they seem very very slow to refresh. All dots were green throughout all my testing but I still had connection issues. Trying to search online for some general information like this but only finding people saying they are very easy to setup. I agree with the setup it was easy and only took minutes but some better monitoring\troubleshooting tools would be nice.. What has everyone else found?

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jrodsguitar
Enthusiast
Enthusiast

I agree it's really crappy that we cannot see how many people are currently connected via the UAG.

If you're using PCOIP (4172) you should be able to see how many connections per UAG on the NetScaler dashboard. Just dig around you'll find it.

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Blog: https://powershell.house/
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Le0Getz
Contributor
Contributor

I agree.  We are running View 7.5 and UAG 3.3.  When we had Sec servers we could see the sec status on the View Admin Console now the UAG is not even listed.  Also we used the get - monitor commands to extract the status for a custom customer dash board and now can not do that.  Well have not found a way yet.  I know the View 7.7 and UAG 3.4 have the View Admin console integration but other than upgrading is there a way to monitor the status of the UAG 3.3 not only IP (UP/Down) but services running?

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BenFB
Virtuoso
Virtuoso

The integration with Horizon 7.7 / UAG 3.4 is really nice for monitoring the sessions natively. If you haven't upgraded yet you can monitor them using the following URL.

https://UAG-FQDN-OR-IP:9443/rest/v1/monitor/stats

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JohnTwilley
Hot Shot
Hot Shot

What Account are you using for AUTH on that URL?  

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BenFB
Virtuoso
Virtuoso

By default you use the admin user that is specified while deploying the UAG. If you opted not to specify a password it will not be accessible. Once deployed read-only users can be define in the UAG but I'm not sure if they get access to that page.

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sjesse
Leadership
Leadership

Someone made powershell commands that do this, its based on the rest api

http://andrewmorgan.ie/2018/03/viewing-vmware-unified-access-gateway-statistics-with-rest/

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stevericks
Contributor
Contributor

For anyone else out there looking for a way to monitor, I have just stumbled across Horizon Reach.

Gives you all the information you need.

Horizon Reach | VMware Flings

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