1 2 Previous Next 16 Replies Latest reply on Jan 19, 2018 11:43 AM by quantam

    Disks degraded in ESXi

    quantam Novice

      I have a ESXI v6 u3 installed on a DL380 G9. I have done Raid from the HP provisioning itself. After installing the ESXI and presenting the disks to it. The disks show me as degraded:

       

      naa.600508b1001ce2641dcf3c827c33d0df

         Display Name: HP Serial Attached SCSI Disk (naa.600508b1001ce2641dcf3c827c33d                                                                                     0df)

         Has Settable Display Name: true

         Size: 1144609

         Device Type: Direct-Access

         Multipath Plugin: NMP

         Devfs Path: /vmfs/devices/disks/naa.600508b1001ce2641dcf3c827c33d0df

         Vendor: HP

         Model: LOGICAL VOLUME

         Revision: 5.04

         SCSI Level: 5

         Is Pseudo: false

        Status: degraded

         Is RDM Capable: true

         Is Local: false

         Is Removable: false

         Is SSD: false

         Is VVOL PE: false

         Is Offline: false

         Is Perennially Reserved: false

         Queue Full Sample Size: 0

         Queue Full Threshold: 0

         Thin Provisioning Status: unknown

         Attached Filters:

         VAAI Status: unknown

         Other UIDs: vml.0200010000600508b1001ce2641dcf3c827c33d0df4c4f47494341

         Is Shared Clusterwide: true

         Is Local SAS Device: false

         Is SAS: true

         Is USB: false

         Is Boot USB Device: false

         Is Boot Device: true

         Device Max Queue Depth: 1024

         No of outstanding IOs with competing worlds: 32

         Drive Type: logical

         RAID Level: RAID1

         Number of Physical Drives: 2

         Protection Enabled: false

         PI Activated: false

         PI Type: 0

         PI Protection Mask: NO PROTECTION

         Supported Guard Types: NO GUARD SUPPORT

         DIX Enabled: false

         DIX Guard Type: NO GUARD SUPPORT

         Emulated DIX/DIF Enabled: false

       

       

      May I know the reason for this and how to fix it.

        • 1. Re: Disks degraded in ESXi
          Umesh Expert

          Hi,

          It seems like your device is active on the single path... Please cross check.

           

          The field for the device is specifically reserved for indicating the path status of the device.

          --> When the device has more than one path to the target( storage array), the path status is "on".

          --> When all the paths to the target are down ( either off / dead ) the device status is "dead".

          --> If  there is only one path to the target then the status is "degraded".

          --> When a device is  unmapped from the storage array while ESX was using the device the status of the device is "not connected".

          --> If ESX fails to recognize the state of the device ( if all above mentioned scenarios are not applicable) then the device status is "unknown".

          • 2. Re: Disks degraded in ESXi
            quantam Novice

            Dear Umesh,

             

            Yes I do understand that. But how do I fix it. That's the question. This is Scsi disk (builtin drives) to the Server.


            We do have an old setup similar to the one we are installing now, but it doesn't show me a degraded status.

             

            Please advise.

            • 3. Re: Disks degraded in ESXi
              Umesh Expert

              Hi,

              Can you post the screenshot of both the storage from both servers

              • 4. Re: Disks degraded in ESXi
                quantam Novice

                OLD:

                 

                Old.JPG

                 

                New:

                 

                New.JPG

                • 5. Re: Disks degraded in ESXi
                  Umesh Expert

                  Hi,

                  Thanks for posting screenshot but I mean can you post the screenshot of Path Status of both the servers

                  • 6. Re: Disks degraded in ESXi
                    quantam Novice

                    Hi Umesh,


                    Here you go:

                     

                    OLD:

                     

                    Path_status old.JPG

                     

                    New:

                     

                     

                    Path_status new.JPG

                     

                    Here you can see the preferred in OLD has a * where as in NEW it doesn't. It tried to right-click the paths and say preferred but it doesn't have an effect. I rescanned the disk and tried again. But it doesn't want to do it.

                     

                    I also came across this link:

                     

                    VMware vSphere 6 on Dell EMC PowerEdge Servers Release Notes

                     

                    This link is describing it as a known problem in update 3. My Old box is running update 2 and my new box is running update 3.

                     

                    Please advise.

                    • 7. Re: Disks degraded in ESXi
                      quantam Novice

                      Below is the updated picture of the NEW server, in the above picture I was trying to change the Path Selection to see if it helped.

                       

                      NEW:

                       

                      Path_status new.JPG

                      • 8. Re: Disks degraded in ESXi
                        Expert
                        vExpert

                        let me know if you  installed esxi 6.0 U3  HP Customized ESXi Image?

                         

                        Regards,

                        Randhir

                        • 9. Re: Disks degraded in ESXi
                          quantam Novice

                          Yes, that's the one I did. Why anything wrong with it ?

                          • 10. Re: Disks degraded in ESXi
                            Umesh Expert

                            Hi,

                             

                            Its seems to be problem with the customize image (6.0 U3  HP Customized ESXi Image)

                             

                            I have checked many HP sites and google but there is no excast or proper evidence mentioning about such incidents. But mainly most of the comments in varies site state that it is issue with the customize image.

                             

                            Can you try and check another image like 6.0 U2  HP Customized ESXi Image

                            • 11. Re: Disks degraded in ESXi
                              quantam Novice

                              That would not be possible as the servers are in production or ready to go within short span of time. Anyway I have raised my concerns to both HP and VMWARE support. I will post back here if I have a solution.


                              Thanks.

                              • 12. Re: Disks degraded in ESXi
                                Romeroal Lurker

                                Hi,

                                 

                                We have the same problem with the customized image for Cisco (6.0 U3 Cisco Customized ESXi Image) in four ESXi hosts with a recent clean installation.

                                 

                                We are going to open a VMWare support Case in order to check this warning. If I receive news, I'll post here.

                                • 13. Re: Disks degraded in ESXi
                                  Dave_the_Wave Hot Shot

                                  Not sure if this answer will help a G9, but any time I got storage issues with ProLiants (G2 to G6), I would check all HPE hardware logs (like the ones in the iLO), and the problem was always a bad drive (a drive can read/write and still be "bad"), bad smart controller (especially the onboard ones), even bad battery cache.

                                   

                                  ProLiant Essentials on a windows box will give accurate feedback you can trust, I don't have enough experience with HPE ESXi to believe what it does or doesn't tell me.

                                  • 14. Re: Disks degraded in ESXi
                                    MBreidenbach0 Hot Shot

                                    If you used the HPE ESXi image you can check RAID status via CLI. The exact name and path of the ssacli tool is dependent on the ESXi version; for example it may be called hpssacli and the directory may be different. The following commands will show problems like defective cache battery:

                                     

                                    [root@dl380g702:/opt/smartstorageadmin/ssacli/bin] ./ssacli ctrl all show status

                                     

                                    Smart Array P410i in Slot 0 (Embedded)

                                       Controller Status: OK

                                       Cache Status: OK

                                       Battery/Capacitor Status: OK

                                     

                                     

                                     

                                    [root@dl380g702:/opt/smartstorageadmin/ssacli/bin] ./ssacli ctrl all show config detail

                                     

                                    Smart Array P410i in Slot 0 (Embedded)

                                       Bus Interface: PCI

                                       Slot: 0

                                       Serial Number: 50014380175866C0

                                       Cache Serial Number: PBCDF0CRH1I2U3

                                       Controller Status: OK

                                       Hardware Revision: C

                                       Firmware Version: 6.64-0

                                       Rebuild Priority: Medium

                                       Expand Priority: Medium

                                       Surface Scan Delay: 3 secs

                                       Surface Scan Mode: Idle

                                       Parallel Surface Scan Supported: No

                                       Queue Depth: Automatic

                                       Monitor and Performance Delay: 60  min

                                       Elevator Sort: Enabled

                                       Degraded Performance Optimization: Disabled

                                       Inconsistency Repair Policy: Disabled

                                       Wait for Cache Room: Disabled

                                       Surface Analysis Inconsistency Notification: Disabled

                                       Post Prompt Timeout: 15 secs

                                       Cache Board Present: True

                                       Cache Status: OK

                                       Cache Ratio: 25% Read / 75% Write

                                       Drive Write Cache: Disabled

                                       Total Cache Size: 1024 MB

                                       Total Cache Memory Available: 912 MB

                                       No-Battery Write Cache: Disabled

                                       Cache Backup Power Source: Capacitors

                                       Battery/Capacitor Count: 1

                                       Battery/Capacitor Status: OK

                                       SATA NCQ Supported: True

                                       Number of Ports: 2 Internal only

                                       Driver Name: HPE HPSA

                                       Driver Version: 6.0.0.124-1OEM

                                       PCI Address (Domain:Bus:Device.Function): 0000:05:00.0

                                       Port Max Phy Rate Limiting Supported: False

                                       Host Serial Number: CZ214503R3

                                       Sanitize Erase Supported: False

                                       Primary Boot Volume: logicaldrive 1 (600508B1001C41E272242D6A37FC83B0)

                                       Secondary Boot Volume: None

                                     

                                     

                                       Port Name: 1I

                                             Port ID: 0

                                             Port Connection Number: 0

                                             SAS Address: 50014380175866C0

                                             Port Location: Internal

                                     

                                       Port Name: 2I

                                             Port ID: 1

                                             Port Connection Number: 1

                                             SAS Address: 50014380175866C4

                                             Port Location: Internal

                                     

                                     

                                       Internal Drive Cage at Port 1I, Box 1, OK

                                     

                                          Power Supply Status: Not Redundant

                                          Drive Bays: 4

                                          Port: 1I

                                          Box: 1

                                          Location: Internal

                                     

                                       Physical Drives

                                          physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS HDD, 450 GB, OK)

                                          physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS HDD, 450 GB, OK)

                                          physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS HDD, 450 GB, OK)

                                          physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS HDD, 450 GB, OK)

                                     

                                     

                                     

                                       Internal Drive Cage at Port 2I, Box 1, OK

                                     

                                          Power Supply Status: Not Redundant

                                          Drive Bays: 4

                                          Port: 2I

                                          Box: 1

                                          Location: Internal

                                     

                                       Physical Drives

                                          None attached

                                     

                                     

                                       Array: A

                                          Interface Type: SAS

                                          Unused Space: 0  MB (0.0%)

                                          Used Space: 1.6 TB (100.0%)

                                          Status: OK

                                          Array Type: Data

                                     

                                     

                                          Logical Drive: 1

                                             Size: 1.2 TB

                                             Fault Tolerance: 5

                                             Heads: 255

                                             Sectors Per Track: 32

                                             Cylinders: 65535

                                             Strip Size: 256 KB

                                             Full Stripe Size: 768 KB

                                             Status: OK

                                             Caching:  Enabled

                                             Parity Initialization Status: Initialization Completed

                                             Unique Identifier: 600508B1001C41E272242D6A37FC83B0

                                             Boot Volume: primary

                                             Logical Drive Label: ADC1EA4550014380175866C0CBA7

                                             Drive Type: Data

                                             LD Acceleration Method: Controller Cache

                                     

                                     

                                          physicaldrive 1I:1:1

                                             Port: 1I

                                             Box: 1

                                             Bay: 1

                                             Status: OK

                                             Drive Type: Data Drive

                                             Interface Type: SAS

                                             Size: 450 GB

                                             Drive exposed to OS: False

                                             Logical/Physical Block Size: 512/512

                                             Rotational Speed: 10000

                                             Firmware Revision: HPD0

                                             Serial Number: 53R0A038FTM71322

                                             WWID: 50000394C831AC96

                                             Model: HP      EG0450FCSPK

                                             Current Temperature (C): 33

                                             Maximum Temperature (C): 48

                                             PHY Count: 2

                                             PHY Transfer Rate: 6.0Gbps, Unknown

                                             Sanitize Erase Supported: False

                                             Shingled Magnetic Recording Support: None

                                     

                                          physicaldrive 1I:1:2

                                             Port: 1I

                                             Box: 1

                                             Bay: 2

                                             Status: OK

                                             Drive Type: Data Drive

                                             Interface Type: SAS

                                             Size: 450 GB

                                             Drive exposed to OS: False

                                             Logical/Physical Block Size: 512/512

                                             Rotational Speed: 10000

                                             Firmware Revision: HPD0

                                             Serial Number: 6330A02JFTM71323

                                             WWID: 50000394D8020F7A

                                             Model: HP      EG0450FCSPK

                                             Current Temperature (C): 34

                                             Maximum Temperature (C): 48

                                             PHY Count: 2

                                             PHY Transfer Rate: 6.0Gbps, Unknown

                                             Sanitize Erase Supported: False

                                             Shingled Magnetic Recording Support: None

                                     

                                          physicaldrive 1I:1:3

                                             Port: 1I

                                             Box: 1

                                             Bay: 3

                                             Status: OK

                                             Drive Type: Data Drive

                                             Interface Type: SAS

                                             Size: 450 GB

                                             Drive exposed to OS: False

                                             Logical/Physical Block Size: 512/512

                                             Rotational Speed: 10000

                                             Firmware Revision: HPD0

                                             Serial Number: 53V0A0CIFTM71322

                                             WWID: 50000394C83A42FE

                                             Model: HP      EG0450FCSPK

                                             Current Temperature (C): 33

                                             Maximum Temperature (C): 52

                                             PHY Count: 2

                                             PHY Transfer Rate: 6.0Gbps, Unknown

                                             Sanitize Erase Supported: False

                                             Shingled Magnetic Recording Support: None

                                     

                                          physicaldrive 1I:1:4

                                             Port: 1I

                                             Box: 1

                                             Bay: 4

                                             Status: OK

                                             Drive Type: Data Drive

                                             Interface Type: SAS

                                             Size: 450 GB

                                             Drive exposed to OS: False

                                             Logical/Physical Block Size: 512/512

                                             Rotational Speed: 10000

                                             Firmware Revision: HPD0

                                             Serial Number: 53R0A014FTM71322

                                             WWID: 50000394C8313D2E

                                             Model: HP      EG0450FCSPK

                                             Current Temperature (C): 36

                                             Maximum Temperature (C): 52

                                             PHY Count: 2

                                             PHY Transfer Rate: 6.0Gbps, Unknown

                                             Sanitize Erase Supported: False

                                             Shingled Magnetic Recording Support: None

                                     

                                     

                                       SEP (Vendor ID PMCSIERA, Model  SRC 8x6G) 250

                                          Device Number: 250

                                          Firmware Version: RevC

                                          WWID: 50014380175866CF

                                          Vendor ID: PMCSIERA

                                          Model: SRC 8x6G

                                     

                                    [root@dl380g702:/opt/smartstorageadmin/ssacli/bin]

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