2 Replies Latest reply on Mar 12, 2018 10:56 PM by Manish Patil

    REST call error found inside VRASNVIDM.step5: Method failed: (/SAAS/t/test/API/1.0/oauth2/token) with code: 400

    RKH_PBS Lurker

      Hi All,

       

      While trying to access vRa page from Servicenow we have below 2 errors in the logs:

       

      REST call error found inside VRASNVIDM.step5: Method failed: (/SAAS/t/test/API/1.0/oauth2/token) with code: 400

      REST call error found inside VRASNEntitlementUtilTest.preSetEntitlement: Method failed: (/catalog-service/api/consumer/services) with code: 401 - Invalid username/password combo

       

      We have basic configuration set up correctly, Catalog item is imported into Servicenow without any issue, while request is approved there is no token generated and requested is not passed to vRa.

      Manually when we try to access the page from browser errors are encountered.

      We have SSO configured in instance, is it required that vRa should be setup with SSO? Request your support on this. Thanks in advance.