Have you tried the old password? Caps lock on, or was it on by chance?
Yes, so we have tried the old password as well as if the caps lock was on when resetting it.
Issue:- Resetting Appliance (vCenter, vRA,etc.) password
Troubleshooting Steps #
1. Apply KB # 196 (VMware Knowledge Base) for Repeated characters when typing in remote console
2. Reboot appliance and Go to grub >>>Type e
3. Scroll to the second line displaying the kernel boot parameters >>> Type e >>> Type init=/bin/bash >>> Enter >>> Type b
4. System boots to a shell # >>> Type passwd >>> change new password
5. Unlock root account - pam_tally --user root --reset or faillog -u root -r >>> Reboot .
Use above troubleshooting steps and issue will get resolve