5 Replies Latest reply on Dec 4, 2017 2:47 AM by kbhushan05

    vRA Catalog items visible but cannot be added as Catalog in ServiceNow

    jmpm Lurker

      We are Integrating vRA 7.3 to ServiceNow- Istanbul using the plugin version 3.0.0.

       

      Plugin has been configured and able to perform the "Client Registration" successfully.

       

      We were also run the Schedule Import Jobs successfully and vRA catalog services and items has been imported to ServiceNow however we can’t select the catalog items and add it to ServiceNow as Catalog.

       

      Another concern is that, even though catalog items is imported to ServiceNow it’s not properly automatically assigned to its corresponding category (though we have able to manually assign the category).

       

      Can someone help us to solve this issue?

       

      Thanks,

       

      Joanne