3 Replies Latest reply on Dec 6, 2017 6:50 PM by draymond10

    Request not getting acknwoldged by VRA to Servicenow My Requests

    mady2207 Lurker

      Hi All

       

      We are trying in an integration with VRA and servicenow using ITSM plugin 2.0. We integrated and followed all the steps and successfully able to see catalog items of VRA in ServiceNow Vrealize-AutomationCatalog. After ordering any item(Virtual machine) from the catalog and finishing all the approval process, it is able to deploy virtual machine as well. But after completion request in VRA, servicenow requests are not getting updated and they are still in Open stage.

       

      Can anyone overcome with same problem??

       

       

      Regards

      Madhavarao L