1 2 Previous Next 28 Replies Latest reply on Feb 12, 2019 2:23 PM by WhiteKnight

    My USB Drive is not detected by VMware Workstation...

    Mario64bit Lurker

      My USB Drive is not detected by VMware Workstation, it simply does not list the drive and does not auto-connect the drive to the guest; The drive works fine in the host machine.

        • 1. Re: My USB Drive is not detected by VMware Workstation...
          voidp Enthusiast

          Is your VM configured with a USB controller?

           

          If so, do you see any USB device icons listed in the VM's status bar or the "VM | Removable devices" menu?

          • 2. Re: My USB Drive is not detected by VMware Workstation...
            Susie201110141 Enthusiast
            VMware Employees

            Could you upload vm-support data from "Help->Collect Support Data..." ?

            • 3. Re: My USB Drive is not detected by VMware Workstation...
              Mario64bit Lurker

              Yes, my VM is configured with a USB Controller, but I do not see any USB icons listed in the VM's status bar or the "VM>Removable Devices" menu.

              • 4. Re: My USB Drive is not detected by VMware Workstation...
                voidp Enthusiast

                Note that a vmware employee (Susie201110141) has replied to your question and asked that you send a diagnostic log.

                • 6. Re: My USB Drive is not detected by VMware Workstation...
                  bonnie201110141 Expert
                  VMware Employees

                  From services.txt, "VMUSBArbService" is stopped, which is the reason why you cannot see any devices in Removable Devices. This service depends on VMware Workstation Server. In your system, VMware Workstation Server does not start either.

                   

                  VMware Workstation Server uses port 443 by default (you can check this in Edit > Preferences > Shared VMs). Are there any other applications on your host that is using this port? If so, VMware Workstation Server won't start.

                  • 7. Re: My USB Drive is not detected by VMware Workstation...
                    filesINthecomputer Lurker

                    I had this same problem and can confirm that the VMUSBArbService and VMware Workstation Server services were not running (services.msc listed them as having a Startup Type of 'Automatic', but they weren't started yet even though VMware Workstation was running).  Starting them manually and then restarting VMware Workstation allowed the USB devices to be identified successfully.  Thanks!

                    • 8. Re: My USB Drive is not detected by VMware Workstation...
                      WhiteKnight Hot Shot

                      Starting these services manually cannot be the answer to this issue.

                       

                      I am sharing the same problem, but I don't want to always start some services manually over and over again.

                       

                      Here's what I get from the Windows event log:

                      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                      - <System>
                         <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
                          <EventID Qualifiers="49152">7031</EventID>
                          <Version>0</Version>
                          <Level>2</Level>
                          <Task>0</Task>
                          <Opcode>0</Opcode>
                          <Keywords>0x8080000000000000</Keywords>
                          <TimeCreated SystemTime="2019-01-01T12:56:54.818382900Z" />
                          <EventRecordID>12319</EventRecordID>
                          <Correlation />
                          <Execution ProcessID="948" ThreadID="4228" />
                          <Channel>System</Channel>
                          <Security />
                          </System>
                      - <EventData>
                          <Data Name="param1">VMware Workstation Server</Data>
                          <Data Name="param2">1</Data>
                          <Data Name="param3">60000</Data>
                          <Data Name="param4">1</Data>
                          <Data Name="param5">Restart the service</Data>
                          <Binary>56004D00770061007200650048006F007300740064000000</Binary>
                         </EventData>
                        </Event>
                      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                      - <System>
                         <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
                          <EventID Qualifiers="49152">7023</EventID>
                          <Version>0</Version>
                          <Level>2</Level>
                          <Task>0</Task>
                          <Opcode>0</Opcode>
                          <Keywords>0x8080000000000000</Keywords>
                          <TimeCreated SystemTime="2019-01-01T12:57:35.187402300Z" />
                          <EventRecordID>12399</EventRecordID>
                          <Correlation />
                          <Execution ProcessID="952" ThreadID="1632" />
                          <Channel>System</Channel>
                          <Security />
                          </System>
                      - <EventData>
                          <Data Name="param1">VMUSBArbService</Data>
                          <Data Name="param2">%%2</Data>
                          <Binary>56004D0055005300420041007200620053006500720076006900630065000000</Binary>
                         </EventData>
                        </Event>
                      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                      - <System>
                         <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
                          <EventID Qualifiers="49152">7001</EventID>
                          <Version>0</Version>
                          <Level>2</Level>
                          <Task>0</Task>
                          <Opcode>0</Opcode>
                          <Keywords>0x8080000000000000</Keywords>
                          <TimeCreated SystemTime="2019-01-01T12:57:35.187402300Z" />
                          <EventRecordID>12400</EventRecordID>
                          <Correlation />
                          <Execution ProcessID="952" ThreadID="3984" />
                          <Channel>System</Channel>
                          <Security />
                          </System>
                      - <EventData>
                          <Data Name="param1">VMwareHostd</Data>
                          <Data Name="param2">VMUSBArbService</Data>
                          <Data Name="param3">%%2</Data>
                          <Binary>56004D00770061007200650048006F007300740064000000</Binary>
                         </EventData>
                        </Event>

                       

                      The error reason in user friendly words is:

                       

                      Service "VMware Workstation Server" has unexpectedly stopped. This already happened 1 time. Following measures will be taken in 60000 milliseconds: Restart the service.

                       

                      Service "VMUSBArbService" has stopped with following error: The system could not find the file specified.

                       

                      Service "VMwareHostd" depends on service "VMUSBArbService" which failed to start due to the following reason: The system could not find the file specified.

                       

                      .

                       

                      VMware, please find a solid solution to this issue.

                      • 9. Re: My USB Drive is not detected by VMware Workstation...
                        bonnie201110141 Expert
                        VMware Employees

                        Hello, everybody,

                         

                        Usually such USB arbitrator service not starting issue is caused by a broken installation of VMware Workstation (due to hcmon, vmusb driver) or a conflict between VMware Workstation and other VMware software such as vSphere client. Both should be resolved by a complete uninstall and reinstall of Workstation as a workaround.

                         

                        1. Remove VMware Workstation

                        2. Please stop related services if any by "sc stop serviceName" in cmd with administrative with priviledge

                        service stop VMwareHostd

                        service stop VMUSBArbService

                        service stop hcmon

                        service stop vmusb

                        service stop vmx86

                        service stop vmci

                         

                        3. Remove drivers:

                        del C:\Windows\System32\drivers\hcmon.sys

                        del C:\Windows\System32\drivers\vmci.sys

                        del C:\Windows\System32\drivers\vmx86.sys

                        del C:\Windows\System32\drivers\vmusb.sys

                        del C:\Windows\System32\drivers\vmkbd.sys

                        del C:\Windows\System32\drivers\vsock.sys

                        del C:\Windows\System32\drivers\vmnet.sys

                        del C:\Windows\System32\drivers\vmnetadapter.sys

                        del C:\Windows\System32\drivers\vmnetbridge.sys

                        del C:\Windows\system32\drivers\vmnetuserif.sys

                         

                        4. Remove registry:

                        reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc." /f

                        reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc." /f

                         

                        5. Reboot again

                         

                        6. Reinstall Workstation.

                         

                        Let me know if it works for you.

                        • 10. Re: My USB Drive is not detected by VMware Workstation...
                          WhiteKnight Hot Shot

                          After performing all the steps you mentioned (i.e. manually deleting the drivers and re-installing VMware Workstation) the VMware Workstation Server server is listed as "deactivated" in the list of services:

                          Services.png

                          Is this by intention? If not, what kind of starting option should I set it to? (And why is it set to the "deactivated" starting option anyway?)

                           

                          Your help is very much appreciated.

                          • 11. Re: My USB Drive is not detected by VMware Workstation...
                            bonnie201110141 Expert
                            VMware Employees

                            In Workstation menu Edit > Preferences > Shared VM, if you try to enable sharing, what would it do?

                            1 person found this helpful
                            • 12. Re: My USB Drive is not detected by VMware Workstation...
                              WhiteKnight Hot Shot

                              Ah, I see ... But if this is by intention, why is an error generated for this service in the Windows event log each time VMware Workstation is starting?

                              • 13. Re: My USB Drive is not detected by VMware Workstation...
                                bonnie201110141 Expert
                                VMware Employees

                                This is not by intention. Shared VM should be automatically started after host boots up. It is possible that during Workstation installation, it detects port conflict, which prevents it from starting. Anyway, if the problem assists, please attach installation logs  so that we can take a look.

                                • 14. Re: My USB Drive is not detected by VMware Workstation...
                                  WhiteKnight Hot Shot

                                  Actually, I disabled Shared VMs, by intention:

                                   

                                   

                                  But doing so should not raise an error in the Windows event log, I suppose.

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