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cocacolaforever
Contributor
Contributor
‎11-04-2017 10:08 AM

VMWare Workstation pro 12.5.7 and 14.0.0 installation error on Windows 10 enterprise 64-bit

Hi,

Windows 10 enterprise 64-bit

user is local administrator on a computer in a domain environment

Intel Core I7

Any advise on the errors listed below would be appriciated.

Kind regards

Thomas

I get the following error trying to install VMware Workstation 12.5.7  (running the installation as administrator)

2017-11-04 17:38:27| BootStrapper-build-5813279| IsMsiUpgradeNecessary: No upgrade is necessary. Windows Installer version 500 meets minimum requirements

2017-11-04 17:38:27| BootStrapper-build-5813279| [Resource] VCRUNTIME_VER = 9

2017-11-04 17:38:27| BootStrapper-build-5813279| Look for VC 9 x32 runtime libraries.

2017-11-04 17:38:27| BootStrapper-build-5813279| install state for product code {1F1C2DFC-2D24-3E06-BCB8-725134ADF989} = 5

2017-11-04 17:38:27| BootStrapper-build-5813279| VC 9 x32 runtimes are already installed

2017-11-04 17:38:27| BootStrapper-build-5813279| Look for VC 9 x64 runtime libraries.

2017-11-04 17:38:27| BootStrapper-build-5813279| install state for product code {4B6C7001-C7D6-3710-913E-5BC23FCE91E6} = 5

2017-11-04 17:38:27| BootStrapper-build-5813279| VC 9 x64 runtimes are already installed

2017-11-04 17:38:27| BootStrapper-build-5813279| Caching installer in: C:\Program Files (x86)\Common Files\VMware\InstallerCache

2017-11-04 17:38:27| BootStrapper-build-5813279| Cleaning up temp dir "C:\Users\seththu\AppData\Local\Temp\{7DB08B46-7D86-48CB-A8E5-3869E2499604}~setup\"

2017-11-04 17:38:27| BootStrapper-build-5813279| Deleting [C:\Users\seththu\AppData\Local\Temp\{7DB08B46-7D86-48CB-A8E5-3869E2499604}~setup\]

2017-11-04 17:38:27| BootStrapper-build-5813279| Setup exit code is: 5

2017-11-04 17:38:27| BootStrapper-build-5813279| End Logging

I get the following error trying to install VMware Workstation 14.0.0  (running the installation as administrator)

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: IsMsiUpgradeNecessary: No upgrade is necessary. Windows Installer version 500 meets minimum requirements

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: [Resource] VCRUNTIME_VER = 9

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: [Resource] VCRUNTIME_VER_ALT = 12

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: Look for VC 9 x32 runtime libraries.

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: install state for product code {1F1C2DFC-2D24-3E06-BCB8-725134ADF989} = 5

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: VC 9 x32 runtimes are already installed

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: Look for VC 9 x64 runtime libraries.

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: install state for product code {4B6C7001-C7D6-3710-913E-5BC23FCE91E6} = 5

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: VC 9 x64 runtimes are already installed

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: Look for VC 12 x32 runtime libraries.

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: install state for product code {13A4EE12-23EA-3371-91EE-EFB36DDFFF3E} = 5

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: VC 12 x32 runtimes are already installed

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: Look for VC 12 x64 runtime libraries.

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: install state for product code {A749D8E6-B613-3BE3-8F5F-045C84EBA29B} = 5

2017-11-04T17:41:19.678+01:00| BootStrapper-build-6661328| I0: VC 12 x64 runtimes are already installed

2017-11-04T17:41:19.787+01:00| BootStrapper-build-6661328| I0: Caching installer in: C:\Program Files (x86)\Common Files\VMware\InstallerCache

2017-11-04T17:41:19.787+01:00| BootStrapper-build-6661328| I0: Cleaning up temp dir "C:\Users\seththu\AppData\Local\Temp\{E374BA09-9CD0-4F58-90EE-F8C1488BC81E}~setup\"

2017-11-04T17:41:19.787+01:00| BootStrapper-build-6661328| I2: Util_DeleteDirectory: Deleting [C:\Users\seththu\AppData\Local\Temp\{E374BA09-9CD0-4F58-90EE-F8C1488BC81E}~setup\]

2017-11-04T17:41:19.897+01:00| BootStrapper-build-6661328| I0: Setup exit code is: 5

2017-11-04T17:41:19.897+01:00| inst-build-6661328| I2: Util_FileExists: Found "C:\Users\seththu\AppData\Local\Temp\vminst.log"

2017-11-04T17:41:19.897+01:00| inst-build-6661328| I2: Util_FileExists: Did not find file/directory: "C:\Users\seththu\AppData\Local\Temp\vmmsi.log"| posix code 2 (No such file or directory)

I get the following error trying to install VMware Workstation 12.5.7 using the msi

(I have tested to delete the VMWare registry keys, only create the topmost VMWare key etc. but it did not help
and no other openssl.exe installation is present in the computer)

1.PNG

2017-11-04 17:44:35| | Begin Logging

2017-11-04 17:44:35| | --- CA exec: VMConfigConfigIni

2017-11-04 17:44:35| | Getting Property CustomActionData = C:\ProgramData\VMware\;902

2017-11-04 17:44:35| | Found "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Found "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Removing lines with "authd.client.port" in file "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Found "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Removing lines with "authd.proxy.vim" in file "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Found "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Removing lines with "authd.proxy.nfc" in file "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Appending lines to file "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | Appending lines to file "C:\ProgramData\VMware\VMware Workstation\config.ini"

2017-11-04 17:44:35| | End Logging

2017-11-04 17:44:35| | Begin Logging

2017-11-04 17:44:35| | --- CA exec: VMGenerateSSLKeys

2017-11-04 17:44:35| | Getting Property CustomActionData = C:\Program Files (x86)\VMware\VMware Workstation\;C:\ProgramData\VMware\SSL\rui.key;C:\ProgramData\VMware\SSL\rui.crt;C:\ProgramData\VMware\SSL\hostd.ssl.config;5

2017-11-04 17:44:35| | Found "C:\Program Files (x86)\VMware\VMware Workstation\openssl.exe"

2017-11-04 17:44:35| | Found "C:\ProgramData\VMware\SSL\hostd.ssl.config"

2017-11-04 17:44:35| | Did not find file/directory: "C:\ProgramData\VMware\SSL\rui.key"

2017-11-04 17:44:35| | Found "C:\Program Files (x86)\VMware\VMware Workstation\openssl.exe"

2017-11-04 17:44:35| | Attempting to launch ""C:\Program Files (x86)\VMware\VMware Workstation\openssl.exe" req -x509 -sha256 -days 365 -newkey rsa:2048 -keyout "C:\ProgramData\VMware\SSL\rui.key" -out "C:\ProgramData\VMware\SSL\rui.crt" -config "C:\ProgramData\VMware\SSL\hostd.ssl.config""

2017-11-04 17:44:35| | Child exited with code 1

2017-11-04 17:44:35| | Process returned 1

2017-11-04 17:44:35| | ERROR: Failed to generate SSL keys [1]

2017-11-04 17:44:35| | Cannot query key value HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\Wnd: 2

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2 Replies
mhampto
VMware Employee
VMware Employee
‎11-22-2017 07:28 AM

There may be something useful in VMware hosted product that does not install (1005027)

From the errors or lack of them there appears to be a permissions issues. Even logged in as administrator are you running the installer in an elevated level?  May not be needed, though want to rule it out as there are some access issues appearing the in the log snippets.

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cocacolaforever
Contributor
Contributor
‎12-12-2017 05:44 AM

It turned out to be a domain issue. Our domain administrator updated some policies and after that the problem was solved. Unfortunately I do not have any information about the policies that was changed.

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