9 Replies Latest reply on Oct 30, 2018 6:56 AM by airray123

    Cannot collect agent logs

    eddilimp Enthusiast

      Hi all,

       

      I am running on VMware Horizon version 7.3.1

      When I want to collect the Agent logs on the Desktop directly with the Support.bat file, the collecting is stucking at

       

      Gathering SVI information...

       

      When trying to collect the logs with the vdmadmin tool on the Connection Server, I get this error:

       

      Please wait, this may take several minutes...

      Failed to obtain agent DCT (Cannot obtain channel for remote access)

       

      What can be the Problem here? I need the logs because I have a Screen Problem when using a Zero Client Wyse P25 with two Monitors.