1 2 3 Previous Next 132 Replies Latest reply on Jul 30, 2019 10:15 AM by wila

    Fusion 10.0.1 & Windows 10 Fall Creators Update

    jrschoenberger Lurker

      I installed the Windows 10 Fall Creators Update on a VM running under Fusion 10.0.1 and High Sierra 10.13 on a MacBook Pro (Retina, 13-inch, Early 2015) with Intel Iris Graphics 6100 1536 MB. Since then I've experienced two problems:

       

      1) When attempting to save files from MS Word 2016 for Windows to folder shared between the Windows VM and the Mac (such as the Mac desktop), I get the following error message: "There has been a network or file permission error. The network connection may be lost." I've attached a screenshot. This error is new since the Fall Creators Update. The file appears to save despite the error message. I have no problem copying files natively between Mac and Windows from the Windows File Explorer.

       

      2) The second issue I'm having since the Fall Creators Update is that switching between windowed and full screen mode causes terribly unusable graphic distortion of the Windows' display upon returning from full screen to windowed mode. Graphics work fine in full screen mode. If I start the VM in windowed mode and keep it there, the graphics are fine. But, any change between the two leaves windowed mode FUBAR until I restart the guest operating system.

       

      I have tried reinstalling VMware tools in the hope that it would solve both problems. It did not fix either.

       

      I would appreciate any advice.

       

      Thanks!

        • 1. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
          jrschoenberger Lurker

          I am able to replicate both problems on a MacBook Pro (Retina, 13-inch, Late 2013) with Intel Iris 1536 MB connected to a Thunderbolt display.

          • 2. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
            trondjun Lurker

            I have almost the same setup, except i have an 15" macbook pro from 2015.

             

            In my case I get an error code 10 on the network card saying: "Cannot start up the device".

             

            The result is no network on the windows machine.

             

            There seems to be som lack of support between high sierra and creators fall update with VMWare fusion 10.

            • 3. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
              TGK7 Lurker

              Same problem here after Windows update and a move to Fusion 10. As above, uninstall of tools and a reinstall of tools did not help.

               

              It only seems to be a problem with the MS Office suite of programs, other programs appear to save fine.

               

              I look forward to a solution being posted!

              • 4. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                Revcorrupt Novice

                VMware Fusion version: 8.5.8 (5824040)

                VMware Tools: 10.1.6, build-5214329

                Mac OS: version 10.12.6 (16G29)

                Macbook Pro 15" Retina Mid 2014

                Fully patched Microsoft Office 2016 Word, Outlook, Excel, Powerpoint, Visio, Etc.. (All have this symptom)

                 

                I am having the office errors as well. I have been fighting for 2 days trying to figure out a way around it. At first I started down the Office Trusted Sites path... Now I am not sure where to go with troubleshooting it.

                 

                In my case, A zero-byte file is created on the shared folder with the requested save-name.

                 

                Saving to another windows computer on my general network works fine. Saving to local drives (C:\ drive) works fine. Copying files outside of Microsoft Office works fine. Creating files with other programs (Notepad, Wordpad, MSPaint, etc...) works fine.

                 

                Attached is a screen shot of the error and a corresponding Event-viewer event. (Office-Scrshot.png ; eventvwr-Office Write Error.txt)

                 

                Additional errors I found are also attached (eventvwr-addtional.txt). ** I am not 100% confident that these errors are related.

                I have found a VMware error in EventViewer -> Applications and Services Log -> Microsoft -> Windows -> StorDiag -> Microsoft-Windows-Storage-ClassPnP/Operational.
                These errors list a Device GUID giving a "Completing a failed IOCTL request."

                 

                An additional Informational item was found under EventViewer -> Applications and Services Log -> Microsoft -> Windows -> StorPort -> Microsoft-Windows-Storage-Storport/Operational

                These reference ongoing errors to a class disk device with zeros as a GUID.

                 

                Additional information can be provided upon request. I have 2 windows 10 VM's having these exact errors.

                • 5. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                  Revcorrupt Novice

                  In continuation with my trobuleshooting I have upgraded to VMware Fusion 10.0.1
                  I have also updated the Windows VM Hardware Version to 14

                  I installed the new VMware Tools version 10.1.15, build-6627299

                  I have uninstalled TrendMicro Antivirus
                  I have uninstalled, rebooted, and reinstalled the VMware tools package.

                   

                  All of the same previously documented problems still occur.

                   

                  (Event Viewer, Microsoft Office Alerts)...

                  Microsoft Word

                  There has been a network or file permission error. The network connection may be lost.

                  (Z:\...\This is a test of Share Saves....)

                  P1: 200932

                  P2: 16.0.4600.1002

                  P3: aaw8dP4:

                   

                   

                  *** I have opened a support case with VMware. Currently waiting on a response from a technician.

                  • 6. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                    Revcorrupt Novice

                    Just got a call from Support on the case I opened earlier today. This issue has been replicated in the support lab and they are currently working on a fix. Hopefully it will be soon.

                    • 7. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                      cdale12 Lurker

                      I've got the same problem saving Microsoft Office files.  As others, all other file types work correctly.  I hope they have a fix soon.

                      • 8. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                        Hotzenplotz2 Lurker

                        Same situation here (OS X El Capitan, 10.11.6). My workaround: Saving of MS office files to "local" drive works fine. Then manually copy the file to the desired shared folder location on the host works as well. So this obviously is a problem related to MS office in combination with the fall creators update of Windows 10 and Fusion 10.0.1. @VMWare: Please fix that. It´s annoying.

                        • 9. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                          wbthompson Lurker

                          The inability of Word applications to save a file to a shared folder after the Windows 10 Fall Creators Update also occurs with Workstation 12.5.5 and Workstation 14.0.0, both hosted on openSUSE Linux, so this is not just a Fusion problem.

                          • 10. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                            wbthompson Lurker

                            At the suggestion of VMware technical support, I set up folder sharing using a Samba server on my Linux host.  Files can again be saved to shared folders on the host from MS Office applications running on a Windows 10 guest!  I don't know if this is a viable workaround for Macs.

                            • 11. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                              schveiguy Novice

                              I have fusion 8.5.8, and the same problem.

                               

                              I will note that the Excel error I get is "Document not saved", which is different from the Word error. Likewise, it creates a 0 byte file on the share, but does not save the data. Copying via explorer works fine.

                               

                              Regarding using a samba server on the Mac, that's a possibility, but not as easy to set up as it is in Linux. I currently use Fusion's capability to simply share all my main folders (Documents, downloads, etc) with Windows 10, so using a Samba share, and making it secure is likely more pain than it is worth. Hoping for an update from VMware or Microsoft! Thanks.

                              • 12. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                                tnor10 Novice

                                This is what I received from Support but it doesn't resolve the issue;  So hopefully the known issue will be fix with an immediate update from VMwareFUSION.

                                >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

                                Thank you for your Support Request.

                                With regards to the issue, I understand you have tried the knowledge base article however, I recommend you to please follow the steps provided below.

                                 

                                - Launch Windows.

                                 

                                - Go to virtual machine menu from the top menu bar >Settings >Sharing >Uncheck all the boxes from the mirroring section and also remove all the mapped shares from the above section using the minus sign.

                                - Disable sharing

                                - Acknowledge any confirmations on Windows.

                                - Uninstall VMware tools. Go go control Panel >Features and Program >Uninstall VMware tools.

                                - Restart the Windows.

                                - Reinstall VMware tools.

                                - Enable Sharing and the mirroring option if required.

                                 

                                 

                                Please let us know if this helps you in resolving the issue, or let us know if you have any questions. I'll touch base with you in two business days if I haven't heard from you by then.

                                 

                                 

                                Looking forward to hearing from you.

                                 

                                • 13. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                                  juanf9104 Lurker

                                  Same problem here after Windows update and a move to Fusion 10. As above, uninstall of tools and a reinstall of tools did not help.

                                   

                                  It only seems to be a problem with the MS Office suite of programs  ( I tried  Office 2016 and 2013 (32 bits and 64 bits) , other programs appear to save fine.

                                   

                                  Macbook pro retina 2015,  high sierra, Fusion 10.0.1  and Windows 10 Fall Creators.

                                  • 14. Re: Fusion 10.0.1 & Windows 10 Fall Creators Update
                                    davmo68 Lurker

                                    VMWare support provided a supposed "workaround". It did not work for me, but figured someone else could try.

                                     

                                    - Change the Virtual Machine network mode from NAT to Bridged Autodetect

                                    - From Apple > System Preferences > Sharing, enable file sharing of folder/s that you were sharing from VMware Shared Folders

                                    - From the Virtual Machine, map the folder/s within the Windows

                                    - Check with the issue

                                    1 2 3 Previous Next