VMware Horizon Community
nitsuj668
Contributor
Contributor

Unable to install horizon client

get this error when trying to install

Product: VMware View Client -- Error 1713.VMware View Client cannot install one of its required products. Contact your technical support group.  System Error: 1605.

It kind of looks like it is trying to uninstall an old version of vmware view client, but that refuses to uninstall no matter what I try to do

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MauroBonder
VMware Employee
VMware Employee

Hi Justin,

I had this same problem in the past because the desktop that I was trying to install had an old version of agent installed but i can't remove it because the client was "hidden".

If your scenario is similar, you can try do it tro try find an old version installed.

To perform a silent uninstallation of the View Agent: 

Note: This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft Knowledge Base article 136393.

In the View desktop, go to Start > Run, type regedit, and click OK. The Registry Editor window opens.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.

Find the value that corresponds to the version of View Agent software that is installed. For example:

View 4.5 – {6F862EF7-F25E-4B3B-8345-FA005F12F668}

View 4.6 – {EFF57BA4-5BF2-403E-84BC-3469F9DAAACD}

View 5.0 – {5DD04237-3DCD-4735-BF8F-3BEEC0F61A6E}

View 5.1 – {CDA7820C-4849-4E55-A7B1-38E175B5F61C}

View 5.2 – {58D47F5C-618E-11E2-8D25-74C36188709B}

View 5.3 – {E3AD16CE-E5D6-4844-98FF-75E96EF7377F}

View 6.0 – {1230DF2B-7BA0-4AAD-80EA-527A3C3614D4}

View 6.1 – {A2E9FEAC-6D18-4890-9428-A6F53D600E01}

  

To remove the VMware View Agent manually: Delete or rename the folder C:\Program Files\VMware\VMware View\Agent.

To delete related registry record.

Click Start > Run and type regedit.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Vmware, Inc.\Vmware VDM, right-click and Delete.

To delete the VMware View Agent service.

Click Start > Run and type regedit.

navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\SERVICES\WSNM, right-click and Delete.

Reboot the Virtual Desktop.

Install the View Manager agent.

And finally, install new one.

GL

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