Hello All,
We are migrating our horizon environment from 5.4 to 7.2. We have more than 1100 VMs on a single pool. we are in progress with staged migration. We use the cloned copy of same master image in 7.2 environment except we updated the agent on it. We have a signature capture application on the Image that scans signatures. We have 2 types of users; some users scan the signature and some verify the signature. Users who scans have scanners connected and users who verifies the signature don’t have scanner. Application check the presence of the scanner and if present, application is ready to scan. If not users can use in, verify mode. In our 5.4 Infrastructure, when we open the application and if the scanner not present, no error message is displayed. But when we moved to 7.2, a message is displayed when the user open the application and if the scanner is not present "Scanner is not powered on or it is not connected properly. Please check the hardware and try again." Most of the time the application crashes after the message and few times we have observed that even the Horizon Client is crashed. Is there any way to fix this issue like if we could change the setting, not to display error? Horizon VMs does not display the error message and the application opening normally.
Thanks
Rajesh
