Appstack successfull mounted but no App in Windows...

apelz · ‎08-03-2017

Hi there,

im starting my first steps with app volumes and have some problems with my first appstack. Im using the golden image from which i had published my desktop clones. I powered the virtual machine on and create a new appstack and provisioned the appstack to my golden image. Im logged in to the virtual machine and the app volume manager told me that im running in provisioning mode. I had installed a simple software google chrome and pressed ok. After the reboot im logged in again and the agent told me that the provisioning was successfull. In the App Volume Manager webconsole i can see the appstack and can assign it. Ive tried to assign the appstack to a domain user. Ive logged in to a different machine of the vm pool... All vms have the app volume agent installed. The app volume manager shows me an attachment, i can see on the vcenter that the vm has mounted the disk, but there is no google chrome app inside of the virtual machine.

I cannot find any error

I retried this process a different time and always the same problem... where can I start to troubleshoot this? The svservice.log shows me a lot of information which i cannot complete understand. Can please someone help me here?

Here is the svservice.log: http://pastebin.ca/3850389

techguy129 · ‎08-03-2017

Hi Apelz,

AppVolumes doesn't work with apps that are installed in the users profile. You need to install the offline installer for Chrome for it to be installed in program files rather then appdata.

techguy129 · ‎08-03-2017

Here is a link for you with the appropriate installer

Standalone installer:

Chrome for Desktop

apelz · ‎08-03-2017

Hi techguy,

thanks for your reply, but that isnt the problem. i used the msi file to install chrome and its installed on programfiles.

best regards

Alex

apelz · ‎08-03-2017

for the installation of chrome i used a domain admin to login and installed it with msi file:

vJoeG · ‎08-03-2017

When you are in App Volumes Manager and looking at the AppStack do you see that there is an application "Google" listed there?

Also if you log in to the App Volumes Manager server go to C:\Program Files(x86)\CloudVolumes\Logs

That location will have more details on the session and the AppStack being attached to the VDI.

------------------
Joe Graziano
Senior Solution Engineer - EUC Federal
VCP7-DTM, VCP6-DM, VCP6-DCV
vExpert, vExpertPro
jgraziano@vmware.com

apelz · ‎08-03-2017

Hi Joe,

yea, i can see the appstack and its attached to the virtual machine:

ive pasted the logfile in the initial post. ive my problems to correctly understand if its getting an error there. Again its looks like completely correct attached:

But there is no app inside the os.

best regards

Alex

apelz · ‎08-03-2017

and yea im looking at the correct vm :smileygrin:

vJoeG · ‎08-03-2017

Ok, I'm going to create a Chrome stack in my Lab and see if I can reproduce this. I'll let you know soon

------------------
Joe Graziano
Senior Solution Engineer - EUC Federal
VCP7-DTM, VCP6-DM, VCP6-DCV
vExpert, vExpertPro
jgraziano@vmware.com

apelz · ‎08-03-2017

Hi Joe,

thanks! but im not sure if im doing something wrong. my first try was an appstack with firefox and this wasnt working too. If its happens with both in the same way, i think its not a problem with chrome. I think there is somewhere else. these are my first steps with app volumes, so im not sure if im doing something wrong. at the moment its a lab enviromnent to understand the handling of the system.

regards

Alex

techguy129 · ‎08-03-2017

I would check the logs to see what it says:

C:\Program Files (x86)\CloudVolumes\Agent\Logs\svservice.log

Check your mount points are there:

C:\snapvolumestemp\MountPoints\{*****}

and

HKLM\SnapVolumes-*****

Check under metadata\fs\svroot\program files (x86)\ and look for your chrome folder

apelz · ‎08-04-2017

Hi techguy,

thanks for your reply again. Looks like there is the problem... Im missing the snapvolumestemp folder:

Heres is the end of the logfile:

[2017-08-04 07:06:17.833 UTC] [svservice:P1112:T4180] Found 3 SCSI adapter(s)

[2017-08-04 07:06:17.833 UTC] [svservice:P1112:T4180] Found 3 disk(s)

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] Found 3 disk interface(s)

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] : GetDevicePathFromClass:SetupDiGetDeviceRegistryProperty [\Device\HarddiskVolume1]

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] [Volume.Dev0] Generic volume: \Device\HarddiskVolume1

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] : GetDevicePathFromClass:SetupDiGetDeviceRegistryProperty [\Device\HarddiskVolume2]

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] [Volume.Dev1] Generic volume: \Device\HarddiskVolume2

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] : GetDevicePathFromClass:SetupDiGetDeviceRegistryProperty [\Device\HarddiskVolume3]

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] [Volume.Dev2] Appvolume path: \Device\HarddiskVolume3

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] Checking for scripts on "\Device\HarddiskVolume3" (event shellstart)

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] Creating mount point at "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\"

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] "\\?\Volume{00004d2e-0000-0000-0000-100000000000}\" mounted at "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\"

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] Creating mount point at "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\"

[2017-08-04 07:06:17.837 UTC] [svservice:P1112:T4180] "\\?\Volume{00004d2e-0000-0000-0000-100000000000}\" mounted at "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\"

[2017-08-04 07:06:17.849 UTC] [svservice:P1112:T4180] RunScript: user script (event shellstart) on "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\" go process.

[2017-08-04 07:06:17.849 UTC] [svservice:P1112:T4180] RunExecutableAsUser: Path "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\shellstart.bat"

CreateProcessWithTokenAndEnvBlockW() standard user or UAC turned off, continue...

[2017-08-04 07:06:17.853 UTC] [svservice:P1112:T4180] Successfully launched (elevated privileges): \SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\shellstart.bat (wait -1 ms), pid=3812 tid=2744

[2017-08-04 07:06:17.958 UTC] [svservice:P1112:T4180] Finished waiting for "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\shellstart.bat": CreationFlag 0x08000420, WaitStatus 0x00000000, ExitCode 0 (0x00)

[2017-08-04 07:06:17.958 UTC] [svservice:P1112:T4180] Successfully launched: \SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\shellstart.bat (wait -1 ms)

[2017-08-04 07:06:17.958 UTC] [svservice:P1112:T4180] Creating mount point at "\SnapVolumesTemp\MountPoints\{00004d2e-0000-0000-0000-100000000000}\"