9 Replies Latest reply on Dec 18, 2017 7:24 AM by msnyder_xo

    VSM Still Error Loading Depot Data

    Texiwill Guru
    vExpertUser Moderators

      Hello,

       

      VSM is still having issues loading depot data....

       

      Now I see in stdout-vapi-server.log

       

      failed to load: 'dlg_DT_ESX60_INTEL_IAVMD_1108009'

       

      This is part of the dlg_ESXI60U3A list of associated channels.

       

      Best regards,

      Edward L. Haletky

        • 1. Re: VSM Still Error Loading Depot Data
          Texiwill Guru
          User ModeratorsvExpert

          Hello,

           

          It has been 1.5 weeks and VSM is still broken.  Same error as reported. VMware vSphere Downloads, says to use VSM, yet if VSM is broken, no one can use it.

           

          I finally got around this issue but modifying the %APPDATA%\VMware\Software Manager\Download Service\Data\depot_slot_a\channel\dlg_ESXI60U3A.xhtml file and removing all entries starting with dlg_ESXI60U3A_OSS through the following </li> within the associated-channels <li> at the beginning of the file. Those elements are missing. Once removed VSM loaded once more but ESXI U3A is not listed anywhere I can find.

           

          Now bare in mind these files may also be in depot_slot_b, mine were in depot_slot_a. Also, make sure you have shutdown the Download Service using the Tray Icon -> Quit before editing any files. Once that is done edit the file but also remove the %APPDATA%\VMware\Software Manager\Download Service\Data\application_data, %APPDATA%\VMware\Software Manager\Download Service\Data\notifications, and %APPDATA%\VMware\Software Manager\Download Service\Data\application.lock files. Then restart VSM.

           

          Best regards,

          Edward L Haletky

          4 people found this helpful
          • 2. Re: VSM Still Error Loading Depot Data
            asg2ki Enthusiast

            Just as Edward mentioned you need to edit the dlg_ESXI60U3A.xhtml file and remove some of the records inside. I took the opportunity to identify the list of faulty / missing modules so here they are:

             

            dlg_DT_ESX60_INTEL_NIC_IXGBE_452

            dlg_DT_ESX60_INTEL_NVME_1209

            dlg_DT_ESX60_MELLANOX_NMLX5_CORE_415103

            dlg_DT_ESXI60_BROADCOM_BNXTNET_2063020

            dlg_DT_ESXI60_CISCO_ENIC_23014

            dlg_DT_ESXI60_PMCS_SMARTPQI_1001060

            dlg_DT_ESXI60_QLOGIC_QEDENTV_2072

            dlg_DT_ESXI60_SANDISK_IOMEMORY_VSL4_431836

            dlg_DT_ESXI60_SANDISK_SCSI_IOMEMORY_VSL4_431836

            dlg_DT_ESXI60_STRATUS_FTSYS_IXGBE_65079

            dlg_ESXI60U3A_OSS

             

            In my case those were always indicating an error from within the stdout-vapi_server.log file so I took them out by editing the dlg_ESXI60U3A.xhtml file via notepad (VMware Software Manager was terminated beforehand), then once I started back the download manager, everything started to work just fine.

             

            I suppose that VMware either may have forgotten to make some changes in the dlg_ESXI60U3A.xhtml file or perhaps those modules were accidentally moved out of their repository. As a primary remediation option I tried renaming the "%APPDATA%\VMware\Software Manager\Download Service\Data" folder to "Data.old" and respectively VSM recreated its content by downloading it from scratch. Unfortunately as we already saw the downloaded dlg_ESXI60U3A.xhtml file contains bad entries. I'm not sure how often those channel files are being refreshed but until VMware would fix the problem on their side, we can still use the workaround by editing the file. Reinstallation of VSM won't solve anything at this time.

             

            Kind regards,

            Andrej Gortchivkin

            2 people found this helpful
            • 3. Re: VSM Still Error Loading Depot Data
              lopezal1 Enthusiast
              vExpert

              Same issue here and finally got it working.  Please feel free to add the following to the list of items to be removed.

               

              dlg_DT_ESXI60_EMULEX_BE2ISCSI_112119717

              dlg_DT_ESXI60_STRATUS_NIC_FTSYS_I40E_650100

              1 person found this helpful
              • 4. Re: VSM Still Error Loading Depot Data
                myvmx Lurker
                vExpert

                I followed the thread and also found that I had to remove the following as well from the dlg_ESXI60U3A.xhtml file to get it working on vsm 1.5

                 

                dlg_DT_ESXI60_ADAPTEC_SAS_AACRAID_12152040
                dlg_DT_ESX60_EMULEX_LPFC_1123200
                dlg_DT_ESXI60_HITACHI_HFCNDD_104220152
                dlg_DT_ESX60_INTEL_NIC_IXGBEN_153

                • 5. Re: VSM Still Error Loading Depot Data
                  msnyder_xo Lurker

                  I have followed all of these instructions and still cannot get past the initial screen. Is this product abandoned?

                  • 6. Re: VSM Still Error Loading Depot Data
                    Texiwill Guru
                    vExpertUser Moderators

                    Hello,

                     

                    I just retested these instructions and they work just fine. Please note the following:

                     

                    • You must QUIT VSM in order to edit the files. If you do not 'quit' using the tray icon, the edit will fail.
                    • You are not removing from dlg_ESXI60U3A_OSS to the end of line, you are removing form the following comma to the < near the end of the line. Proper HTML must be the result
                    • You must edit the files in depot_slot_*, edit the file in both if they exist.

                     

                    Best regards,

                    • 7. Re: VSM Still Error Loading Depot Data
                      msnyder_xo Lurker

                      Yes, I did quit VSM before editing, turns out there was an additional file reference that needed to be removed that showed up in the logs, but was not listed here.

                       

                      Thanks for following up though to help!

                      • 8. Re: VSM Still Error Loading Depot Data
                        Texiwill Guru
                        vExpertUser Moderators

                        Hello,

                         

                        Could you provide the additional element to delete. I usually do the following as a quick solution:

                         

                        In file dlg_ESXI60U3A.xhtml file and removing all entries after dlg_ESXI60U3A_OSS through the following </li> within the associated-channels <li> at the beginning of the file.

                         

                        Best regards,

                        • 9. Re: VSM Still Error Loading Depot Data
                          msnyder_xo Lurker

                          I don't recall which it was, but I can include my file from a working install...