3 Replies Latest reply on May 6, 2017 3:50 PM by lunadesign

    How important is it to use components that are on the VMware HCL?

    lunadesign Novice

      I'm looking to build a new ESXi 6.0/6.5 whitebox server for my small business using a VMware vSphere Essentials Kit license.  I'm currently shopping for a motherboard.

       

      In the past, I've found supported Supermicro motherboards by checking the HCL for Supermicro systems and then determining which motherboards are in them.

       

      Unfortunately, the X10 UP LGA2011-3 motherboards I am interested in (X10SRL-F and X10SRi-F) are not in any HCL systems.  In fact, the only ATX motherboard from that family that appears in an HCL system is X10SRH-CLN4F.  This looks like a great board but has additional features that I don't need.  In particular, I'm guessing the onboard LSI3008 will require extra power and generate extra heat....or maybe it can be totally disabled?

       

      Anyway, my understanding is that VMware Support won't talk to me if the motherboard is not on the HCL.  Is this true?

       

      Considering Supermicro motherboards are pretty mainstream and generally reliable, how likely am I to encounter trouble if I move forward with one of the non-HCL motherboards?

       

      Thanks!

        • 1. Re: How important is it to use components that are on the VMware HCL?
          jhague Hot Shot
          vExpertVMware Employees

          I'd strongly recommend only using certified hardware for production use to guarantee compatibility and support. It may work or it may not, or it may work and stop working in a future release or it may be unstable. I'm not sure it's as clear cut as support wouldn't talk to you but if there is any suspicion it is hardware related you'd probably be referred back to your hardware vendor. Basically is it worth the risk?

          • 2. Re: How important is it to use components that are on the VMware HCL?
            Raul Hot Shot

            They will talk to you, give you some advice & try to find an alternative solution for your incompatible hardware no matter what, but I don't think they can do that much for the following reasons. A hardware compatibility list (HCL) or support matrix is a one-way list of approved functionality. In other words, it’s a way for Vendor A to affirm that Vendor B’s product works with their own.

             

            Additional products that are not found on the latest HCL will probably (but not always) cause the VMware\Microsoft support staff to stop your support. VMware only provides support for server hardware that is listed on the HCL. Why isn’t everything on the HCL? There are lots of good reasons:

             

            - Some things just don’t work. Not every implementation of iSCSI, NFS, or SMB is equal, and some just don’t interoperate.

            - Some things work reasonably well but fall apart in production or under load.

            - Some vendors lack the resources or motivation to get their products listed on all of the various compatibility lists.

            - New products often take a while to get on the supported list, and vendors commonly advise customers to buy and implement them anyway.

             

            My advice to you! Be sure to check the HCL periodically, especially if you plan to upgrade to a newer ESX/ESXi version, as you will want to make sure your hardware is listed before upgrading. You should check this guide before you purchase any server hardware to use with ESX/ESXi.

             

            Raul.

            VMware VDI Administrator.

            http://ITCloudStream.com/

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            • 3. Re: How important is it to use components that are on the VMware HCL?
              lunadesign Novice

              Thanks jhague & Raul.....much appreciated!