1 Reply Latest reply on Apr 11, 2017 7:33 AM by Sureshkumar M

    snapshot problem

    VirtualRay Hot Shot

      our backup server is leaving snapshot files in virtual machines.

      through edit settings > i can see VMs are on snapshot files like this (/VM-Name-000002.vmdk ) but snapshot manager dont show any snapshot.

      consolidation message appears but when i do i fails.

       

      In backup logs i can see these messages

      CVMWareInfo::_RemoveVMSnapshot() - Failed to consolidate VM [VM-NAME] Guid [5023f0d3-c578-9e78-503d-a9c1af302XXX], attempt [0]

      CVMWareInfo::_RemoveVMSnapshot() - Consolidating VM disks for VM [VM-NAME] Guid [5023f0d3-c578-9e78-503d-a9c1af302XXX]

       

      if i perform storage vmotion then it solve the problem but is there any permanent solution.I have seen tons of posts but none have a solid solution.

        • 1. Re: snapshot problem
          Sureshkumar M Expert
          vExpert

          hi,

           

          First thing ,snapshot manager may not show the available snapshots always, it just displays the content of vmsd file if the file is empty it will not show details in snapshot manager.

           

          Coming back to the issue

           

          1. Check if this is a repeated issue, since the snapshot manager is empty, I feel the backup software initiates the consolidate command and it fails.

          2. We have to check the logs why the consolidation is failing, and generally the if any failure occurs , backup software should retry 10 iterations to consolidate again.

           

          There are multiple contributing factors for snapshot consolidation issues, we have to check the logs and determine the actual cause of the issue.

           

          Try to consoldiate the snapshot and post the error message (error screenshot, vmware log, hostd log) or open a case with VMware to find the cause.