1 Reply Latest reply on Apr 13, 2017 8:05 AM by Dan_Johnson

    VCSA 6.0 to 6.5 Stage 2 problem

    FJ1200 Enthusiast

      Good afternoon everyone

       

      I'm trying to upgrade my lab VCSA 6.0 to 6.5.  I did upgrade it successfully a few months ago but broke it running HA, so reverted back to the v6 one.  Trying again.

       

      Stage 1 completed, Stage 2 Upgrade keeps failing.  In the Pre-upgrade check I keep getting:

       

      Error

      Internal error occurs during pre-upgrade checks.

       

      Resolution

      Send upgrade log files to VMware technical support team for further assistance.

       

      According to the KB this is a licensing issue but my licenses are good till December.  I'm an Advantage account holder and have the current ISO image.

       

      Did the previous upgrade remove the license or something?  Its not desperate that I upgrade.  I could just build a new clean appliance and start from scratch again but for the learning I'd like to do an upgrade.